Mr Appliance

I was kinda learie about calling Mr. Appliance. I was afraid it was going to be a big company that did not care about the customer. I was sure surprised. My tech was Jeremiah Cline and he was so nice and explained what the problem was with my refrigerator. He is taking the time to call the manufacturer to see if they would do anything since it was just 2 years old. Then he took the time to tell me what refrigerator he would recommend for me to get. The ones he gets the least calls about having problems. You don't get that with every appliance repair. I would have them back again if I need an appliance worked on. Thanks Jeremiah

IF YOU HAVE A SPEED QUEEN WARRANTY REPAIR, DO NOT GO HERE UNDER ANY CIRCUMSTANCES! I put in a request with speed queen for warranty work and was assigned Mr. Appliance. This interaction probably took a few weeks off my life with the amount of stress and frustration with Mr. Appliance. They had me send a video of the issue, no problem, I sent it in. 24 hours go by no call back. I call and ask if they got the video they say no there was an issue. No problem, I sent it in 3 different formats and texted a file and link to them. 12 hours goes by, nothing heard again. I call back and they say they that they don’t think my failed washing machine will classify as a failure. My washer would not wash clothes, as soon as the lid lock would need to engage it would shut down and flash “Rinse and Lid Lock” two times. A 30 second google search let me know this was a failed lid lock. They were telling me I WOULD HAVE to pay the diagnostic fee, and for any parts they ordered even if they didn’t use them. I argued with two different people on the phone neither of which were any help. They only want to argue with the customer and delay service and make it very frustrating. I had speed queen cancel the service, and my new provider is coming out within 24 hours with the parts. And they didn’t mention once about me being stuck with a bill for an IN WARRANTY $1500 WASHING MACHINE. Avoid Mr. Appliance at all costs, in my option it seems like a scam. The new provider speed queen gave me was “Economic Appliance Repair” and the phone call was literally 2 minutes and I was scheduled and happy. As opposed to 2 hours spread out over 5 phone calls with the incompetent crew here.

Jeremy was are Technician. Refrigerator was making a hammer noise. We had another company out. They could not figure out what was causing the problem. Jeremy came out and found the problem within minutes. Very knowledgeable and friendly. We will be calling and asking for Jeremy in the future for all our appliance needs.

Service was great. Mr Appliance kept me well informed. The tech contacted me when he was on his way. He was very knowledgeable and friendly. The charge for the diagnostic would have gone towards the repair, but the repair would have been as much as a new refrigerator, so I declined. Great experience! I would use them again.