Abc Warehouse

DO NOT SHOP AT ABC WAREHOUSE — AWFUL EXPERIENCE I’ve been without a washer for a month. Got a loan specifically to buy one, and on 5/1 I went to ABC Warehouse and spoke directly with the manager, Conner. He promised the price would include the stacking kit, delivery, installation, and haul-away of my old unit. Delivery was scheduled for the next day. Saturday: The delivery driver shows up with a bad attitude. He refused to hook up the washer, didn’t have the new stacking kit Conner promised, and never even took the washer off the truck. Total waste of time. I called to reschedule. The associate told me they had zero stacking kits in stock and would have to order one. I already own a stackable setup, but they refused to use my existing kit. Wednesday: Conner calls me saying there’s “a warehouse full of kits” and he has no idea why the associate said they were out of stock. We reschedule delivery for Friday. Friday: I’m getting texts about delivery time, then a call from Ashley. She says the delivery is only for a stacking kit — their system shows the washer was already delivered. It wasn’t. I called corporate to cancel everything. They said they’d refund my money “in increments.” I didn’t pay in increments — I paid in full with loan money. I can’t buy a washer anywhere else until they return my money. Summary: Lied to by the manager, lied to by associates, lied to by their system. Paid for a washer I never received, promised parts they didn’t have, and now I’m stuck without a washer OR my money. Save yourself the headache. Do not go here.

Sales associate followed us all through the store even though we told them we just came in to see what they had. I really didn't appreciate that. When we were heading toward the door a female associate was standing near the one who we had chatted with and said something flip it to us. That sealed my decision that I won't shop there when I am ready to make a purchase.

I bought new furniture and washer and dryer. So spent close to 5,000. I was told that there is a window of time for return if unhappy with the furniture. Not even 3 weeks later having issues and called to ask about return and I was told “ the manager said no returns” really? I will never buy anything from them again. Don't!!!

I see a lot of one-star reviews on here 😡 Although the guy was very nice and play on the phone it did not help. My failure I didn't read the warranty. It clearly states you only have 30 days to turn in a problem, they didn't tell me I only had 30 days but it was written in a warranty papers that I never looked at I feel that the salesperson and when I called and told him I had a problem I should have been told I only have 30 days to get this taken care of I was not able to at the time and that's not fair to me therefore I gave him one star I'd give them 0 if I could. I have spent over $12,000 with this company in the last couple years I will no longer do that! I suggest everybody not do that 😡 I now have the best furniture that they sell at my house that is broken. If anyone knows who repairs furniture I sure would like a phone number