Bennet's Appliance Ctr Inc

The customer service at Bennets is top notch! I think that’s a main benefit of buying from a privately owned business rather than a big box store. A part went bad on our Whirlpool refrigerator and because we didn’t purchase the extra warranty, Whirlpool wouldn’t even come out and look at it for 2 weeks. Bennets loaned us a refurbished fridge and delivered it to us and we were able to keep it until the repairs were completed. Then they came and picked it up. We were not at all impressed with Whirlpool’s customer service but Bennets is definitely fantastic!

Bennetts was awesome Our refrigerator had gone out week prior and was told by an independent repair man that it could not be repaired. We called many different places and could not get a replacement for another week. I called Bennet's and they were able to deliver a new refrigerator that same day. We thanked them for rearranging their delivery schedule to accommodate us. Very polite men and were in and out in about half hour! We will use Bennetts again in the future. Thank you

I purchased 4 appliances from this company, intending to support a local small-town business. Unfortunately, my experience was deeply disappointing. One of the appliances I purchased was represented to me as a gas range, but I later learned it had an electric broiler rather than being a true dual-fuel range. This distinction was not explained at the time of sale. When I raised the concern, I was told it was my responsibility to understand the difference, and to specifically ask for a gas range with a gas broiler. I was charged a restocking fee to exchange it. The replacement range delivered to my home turned out to be a showroom/floor model. I was not informed in advance that I would be receiving a showroom unit, and later I was informed that I needed to specify where the range came from. Additionally, the refrigerator delivered was damaged and ultimately had to be replaced. Based on my experience, there was a lack of clear communication and disclosure regarding the condition and specifications of the products. Customers may want to ask detailed questions and request written confirmation about product specifications and whether an item is new, showroom, or previously displayed before completing a purchase. I regret that this was my experience and would not choose to purchase from this company again.

I used to have a gas dryer which was over 35 years old. Things started going wrong with it and I decided to get a new one. I called Bennet’s and talked to Grace. I thought I’d get an electric dryer this time, not thinking of the additional problems of what to do with the gas line. Anyway, I called Bennet’s back later and talked to Grace again. I told her about the problems with switching from gas to electric and finally asker if it was a problem to switch my order to a gas dryer. She said that wasn’t a problem at all and they delivered it the next day and hooked it up. They also removed the old gas dryer. I was used to it that now I have to learn how to use this one, which I haven’t done yet. I wouldn’t have any qualms with ordering from Bennet’s again.