Phillips Electric

So I had a whirlpool dishwasher. Less than a year old. I went on line and scheduled an appointment to repair it because it wouldn't start. Two days before the scheduled appointment day I get a call and asked what dishwasher is doing. I explain and told "we've had a few of those". I'm also told they have to order the part and it might be a week or so. After hanging up in get a call back and told it wasn't under warranty and id have to call whirlpool. I explained that was not true. I had to find the emails from the purchase which was clearly still under warranty. I called back and was told to have the emails available when they come to fix it. Fast forward 2 weeks. No call or anything, so I called. "Were having issues with the vendor that supplies the part, you might be better off calling whirlpool yourself". Now last I check that's not my job. I was also told they'd call when it comes in and the next time they come to Findlay. So waiting 4 plus weeks doesn't move you to front of the customer needs taken care of since hes been waiting a ling time line. So needless to say, not impressed. I realize the business is busy but.....come on 5 weeks for a part when you can get stuff from Amazon over night.

We used Phillips Electric more than once and had no issues. This time I called and was told 3 times over 3 months they would call us back. Finally I got a hold of them again and they said they would check and see what was previously repaired and call to schedule. When I received no call back for the 4th month I called and asked if they were going to do the repair or not. The lady said " just call someone else, we are swamped. They could have admitted that 4 months ago. That would have been customer service not the runaround garbage they have given us. Needless to say I will call someone else and never use Phillip Electric again.

Scheduled a repair through Whirlpool, fill up electric. Never showed up called and said they just received the ticket. I told them it was fine and we rescheduled the day. Once again they called and said they wasn't able to keep that appointment And we rescheduled at this point it's the third time. A little bit of background. I have a dog that is for security and to protect the property. Isecurity kennel for tgese appointments each time and pay for it. On the third appointment they called hours before the scheduled time and said that they was available to do the repair then. He was already in my driveway so I told him to forget because I still had my dog inside the house. Over the spandex of this time it was 3 months maybe longer. We no longer needed them as we fixed it ourselves. A few weeks later I received a bill for missing the last appointment as if they hadn't done this twice to me! When I called they were very rude as I asked them to wave the charges and give the same leeway I gave them. I had to argue with several people to get it waved and both of them came off with the vibe as if that wasn't what had happened when they should have had each appointment in their notes and why they didn't service that day. I had no reason to say anything but the truth and the guy kept telling me obviously I couldn't read because the note they sent said something different about the balance when he realized that he never sent the updated paperwork that paper he was referring to he never apologized for speaking to me that way. So rude. I wouldn't recommend them to anyone for anything. God forbid you have any problems with billing because they'll 100% start acting differently the second you dispute anything. All kindness goes right out the window. In the end I will say at least I didn't have to pay and I never have to deal with their unprofessional company again.