Mr Appliance

Edit: Allstate is fixing my problem. TLDR: Find someone else to do your repairs. This company will waste your time. Save yourself the stress. Alright so, this is going to be a lengthy review and I'm hoping it catches the attention of higher up because the service or lack thereof is awful. I bought a washer through home depot and bought their warranty through Allstate (never going to do this again btw as they aren't helping either) and I have been rescheduled by this company at least 3 TIMES!!! First time I called I was on the schedule for a Tuesday, I ended up rebooking as June 19th was a holiday and I was off work so I could accommodate the repair guy's schedule. Got a call Thursday that week that said they weren't able to come out. Okay, that's fine. We reschedule for the next week. Following Tuesday rolls around, they cancel because the tech had a family emergency. Okay, things happen. That's fine. We rebook for Thursday. Thursday comes and the tech comes out, says the part is broken and we need a new one. Can't repair the washer with a broken part, plus it also needs a motherboard replacement. Reschedule for Tuesday and was told I was PRIORITY (that doesn't mean anything btw). Parts shipped, arrive that Monday and I wait for my appointment. I call ahead to confirm and get told "Oh no, you're on Wednesday." This was supposed to be scheduled by Elmo (99.9 percent sure that is his name). Fine, I'll take the Wednesday appointment. Get a call back THE SAME DAY to tell me that "Oh there's a mixed up in the schedule and we moved you to Thursday." When I asked why they said, "Well, the tech got moved to a different location for the day." I'VE BEEN ON YOUR SCHEDULE FOR WEEKS AS A PRIORITY! So here we are on Thursday the 2nd, and I get a call that the tech will be out earlier than expected. Great! I'm going to have my washer working. Not even an hour later I get a call from Elmo that they are canceling because somebody didn't put in the notes that the repair requires 2 people. I feel like as a business, someone should be looking over the work schedule the day before and have proper staffing. But I guess that's not how it works. Overall, I'm completely frustrated with this company and Allstate. They both are not communicating to one another and have caused significant stress in my household. If someone is given PRIORITY, you should give them PRIORITY. Also, if I saw the same house on the schedule multiple times, wouldn't someone assume there's a problem and it needs to be taken care of so that everyone can continue with their lives? Your customer service representatives don't care about the significance of my problem, and at this point... I'm pleading with you. Can someone please fix my washer? The parts are here and waiting for install.

EXCELLENT service all around!!! Christian, the Technician, went above & beyond fixing my dryer and inspecting the exterior. He explained what he was doing, was considerate to not let me see anything disturbing, and provided a quote under $200!! He was wonderful! Also, the Admin Staff followed up with me more than once and communicated my request to have services complete before 12 due to my work schedule. Excellent company and I highly recommend them for your appliance needs!

I had Mr. appliance of Western Ohio come to repair my washing machine of three years old due to the lid lock. They ordered a part we put it in the machine in the machine still didn’t work. They said the board we had gone bad so I had to wait another week. Then he came back and he said board was bad again and every time he was here the so-called technician was watching YouTube videos on how to fix the machine. It was four weeks had passed and I told them to forget it they had pushed me over the edge and they won’t return my money. Do not hire Mr. appliance of Western Ohio and never pay anybody upfront. They are scammers!!!!!! Also they are not with the Better Business Bureau.

Complete scam. Technician came out quickly, said I needed to prepay $1,000 for the replacement parts. It's been 8 weeks and I haven't received the replacement parts. I've called their service number 5 times (because there is no direct line to the Lima office even though the reps can somehow reach out to them), the line is always 'busy' and no one ever gets back to me.

Service was delayed, parts were ordered. I needed 4 only 1 was ordered 😑. So I had to wait 2wks. I already paid Full Price! ( I know,I know I'm a stickler - you get paid after work is completed. I'll even give you half Now , half Later) I was so afraid I was being scammed!!! But, to my 😮 🫢 Surprise!! The same Service person showed up!!! (Greg & Aaron or Alex)*I might be wrong* With All the(4) parts!! Was so Apologetic for the delay!! Fixed my Washer!! ( phew)Cleaned up their mess!! I was sooo very 😊 😃 Happy!!! At this point I was Greatful I wasn't scammed!!! Thank God!!! Thank you Mr.Appliance 😊 🙏🏾- The parts were Delayed, I was Not Denied or scammed!!