Galleria Furniture and Appliance Outlet of Guthrie

Worst customer service. We bought a rug from Galleria Furniture Guthrie and as soon as we took it home it started shredding. When we came to the store in Guthrie and told them they told us that they can’t do anything and there’s no warranty on rugs. They didn’t tell us that before we bought it. We spend more than $2,000 at Galleria Guthrie. Worst place to buy furniture from and worst customer service.

Horrible customer service in my opinion. I waited several days past when the mattress was supposed to be in the store for pickup. They would not return my phone calls to see when I could pick it up. I was then called called and told it would be delivered and to be home from 12:30 to 2:30. I spent several hours off work since they said my 15 year old son could not sign for it, it had to be someone over 18. After several hours of waiting and calling around after they didn't show up, I was told it was delivered to the Guthrie store early that morning. Since I live out of town, I asked for a refund since I had already missed work to wait for the delivery and couldn't drive all the way to Guthrie. Due to "company policy", they don't even do refunds until Fridays and then it takes a few days to get the money back after they process the refund. Odd... they were able to take money out of my account the day I ordered it without any problems. Since I already got my old mattress removed since my new one was being delivered, I have to go try to buy a new one locally so I have a bed tonight and just wait on a refund whenever they decide to give it to me based on their self serving policy. First time shopping with Galleria, and I will not repeat that mistake again.

My children and I were parked behind the store waiting for a prescription from wall greens which was supposed to take about 10 minutes. The supposed owner came behind the store and told us we could not be there for no apparent reason. All these reviews look good but that’s only if you are spending money at the store. If you are not buying furniture from these folks they aren’t so kind or helpful. I will never spend 1 dollar in this store because bottom line the owner was wrong for telling us we could not be on his property. I give the store - 5 stars and sir you are just a bully. I hope karma treats you and your business the way you treat people when they are not spending money in your store.