Krisay's Appliance & Bedding

Bought my second Kitchen Aide dishwasher about 4 years ago the first one lasted about 10 to 12 years from Krisays so when it broke it didn't make sense to fix it so I bought my second one appox 4 years ago it has already broke when the repair person showed up he suggested I buy a new one again , I said no thanks so now its 2 more week still not fixed. The place has gone down hill. I guess they are trying to pay off the new building if a dishwasher only last 4 year and it cost almost $1000.00 that looks bad on the manufacturer and the business selling them. Once it or if it get fixed and it breaks again with in 6 years I will be buying my next dishwasher somewhere else.

They took a month (29 days to be exact) to fix a whirlpool washer I bought from them in Johnstown 3 months prior. Claimed the part was on back order. But…..The technician, older gentleman, That came to my home to fix the washer was an extremely nice guy from the local area. He is the only reason I gave a half decent review.

Support your local businesses. You might be able to get it cheaper online BUT you will not get the personal knowledgeable service as you would walking into a locally owned business. For example, I had a problem with my fridge, needed a part and walked into Krisays on Franklin St. with a rough description of what I needed backed with no experience or knowledge of what I was talking about. I was greeted and assisted by a wonderful knowledgeable patient employee who researched, located and provided me with exactly what I needed. Got home, replaced the part and back in business. Your not going to get that kind of service online. Actually, the condensor fan blade was cheap but I almost felt like paying them more for the part and service. Thank you Krisays and I will be back with any appliance needs I may have. I recommend supporting your local businesses and Krisays is certainly one worth dealing with.

Purchased 10k BTU Friedrich portable air conditioner to replace a smaller, cheaper unit purchased from big box store. Our awning windows required another local business to build a window insert which took time to match the fitting (krissays took my payment before I received the actual unit).When we finally installed the AC, we quickly realized it was far less effective than the smaller, cheaper unit from box store. Krissays wouldn’t honor any return since I “waited too long” (we’re talking a few weeks) and ,admittedly, I did dispose of original box. At no point did any manager take 2 seconds to ask what was wrong/how they could help just a brief message forwarded from front desk worker. Unfortunately in 2024 big box stores are offering cheaper, more effective products with equally poor customer service. Speaking of “waited too long” When our ac unit was ready for pickup we were advised to travel to their Franklin st location. Upon arrival we waited our turn for assistance, only to be informed the unit was “still at the warehouse” and I would need to load my infant son back in vehicle and drive there for pickup. So we head over and the search continues, unsuccessfully. Turns out the unit “must be back at the store” Drive back to where we started, search continues, units finally found! We’ve supported this store for years and writing this review felt as unpleasant as the overall experience. We’ll buy elsewhere in the future.