Eugene Tsvilik
I had a specific Miele dishwasher that I wanted to purchase and made an inquiry on their website about installation/delivery/haul-away fees, knowing that Miele dishwashers are the same price everywhere. Chris got back to me pretty quickly with a quote, their pricing for delivery/installation and haul-away was lower than all of the other area competitors and they use their own installers, so I took a chance.
When the installers came, they pointed out that there was unfortunately a dent in the door panel from shipping damage. I was going to reject it, but then I asked if Kieffer's would just give me a new panel since they are replaceable. They called the store and they agreed, so we proceeded with the install. Leo the installer was very professional and very good about dealing with some unfortunate installation decisions the previous homeowners made while he attempted to haul away my old dishwasher. Within a few days, I got a call from Miele service and was able to get a panel replacement scheduled under warranty. Chris from Keiffer's also helped me with some extra documentation to submit my installation rebate directly to Miele.
Overall, I was very satisfied with the service from purchase to installation and will use them again for my next appliance purchase. I have unfortunately had many poor experiences with other area appliance stores in the past where they are great in the showroom while making the sale, but leave you high and dry for any future issues after they get your money. Kieffer's did everything right and followed through to resolve my issues.
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I had a specific Miele dishwasher that I wanted to purchase and made an inquiry on their website about installation/delivery/haul-away fees, knowing that Miele dishwashers are the same price everywhere. Chris got back to me pretty quickly with a quote, their pricing for delivery/installation and haul-away was lower than all of the other area competitors and they use their own installers, so I took a chance. When the installers came, they pointed out that there was unfortunately a dent in the door panel from shipping damage. I was going to reject it, but then I asked if Kieffer's would just give me a new panel since they are replaceable. They called the store and they agreed, so we proceeded with the install. Leo the installer was very professional and very good about dealing with some unfortunate installation decisions the previous homeowners made while he attempted to haul away my old dishwasher. Within a few days, I got a call from Miele service and was able to get a panel replacement scheduled under warranty. Chris from Keiffer's also helped me with some extra documentation to submit my installation rebate directly to Miele. Overall, I was very satisfied with the service from purchase to installation and will use them again for my next appliance purchase. I have unfortunately had many poor experiences with other area appliance stores in the past where they are great in the showroom while making the sale, but leave you high and dry for any future issues after they get your money. Kieffer's did everything right and followed through to resolve my issues.