Troy and Amanda Hunter
As I sent my new Delonghi out for repairs. I was mortified by the support process (or lack thereof). A week old espresso machine new out of the box from Delonghi was defective. Instead of sending me a new one, send this off for repairs to this facility. Like the other reviews (which are spot on) - my machine was 'repaired' quickly and the communication was good. Turn around time was descent as well.
However, the unit came back with parts that were scratched up and clearly not ours. Additionally, the machine is worse than before. We could at least make a cup of coffee before the repairs (send it because the frother was not being recognized) - but, the machine makes horrible noises and won't brew coffee.
Literally, the machine is worse than when we sent it in functionality and cosmetically. Please do your research before considering a Delonghi branded anything. Research their BBB credibility. Research Delonghi customer support and issues. If you don't, you'll be the next commentator.
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As I sent my new Delonghi out for repairs. I was mortified by the support process (or lack thereof). A week old espresso machine new out of the box from Delonghi was defective. Instead of sending me a new one, send this off for repairs to this facility. Like the other reviews (which are spot on) - my machine was 'repaired' quickly and the communication was good. Turn around time was descent as well. However, the unit came back with parts that were scratched up and clearly not ours. Additionally, the machine is worse than before. We could at least make a cup of coffee before the repairs (send it because the frother was not being recognized) - but, the machine makes horrible noises and won't brew coffee. Literally, the machine is worse than when we sent it in functionality and cosmetically. Please do your research before considering a Delonghi branded anything. Research their BBB credibility. Research Delonghi customer support and issues. If you don't, you'll be the next commentator.
