Wickford Appliance Sales & Service

I will give my delivery team for my refrigerator a 5!! Byron’s team was impressive. Highly professional, informative and friendly and personable. I will highly recommend Wickford Appliance to everyone. From the moment I walked into your showroom and met Nathan Onorato to the delivery and set up I am highly satisfied. Thank you!!

Wickford Appliance: Disappointing Service, Poor Follow-Through, and Two Major Appliance Failures My experience with Wickford Appliance has been extremely disappointing. On May 23, 2025, I purchased both a Bosch refrigerator and a Zephyr refrigerator from Wickford Appliance. Unfortunately, both appliances have experienced significant problems. The Bosch refrigerator was plagued with issues from the beginning, including an ice maker that never functioned properly and freezer performance problems. After numerous service calls, a technician finally discovered that the freezer basket had been installed backwards, a freezer rail track was broken, and the freezer door gasket had deteriorated. These issues appear to have contributed to the ongoing failures that should have been identified much earlier. What made the situation even more frustrating was Wickford Appliance’s handling of the warranty process. I was told that warranty coverage could be affected because I had not replaced the water filter cartridge after six months, despite there being no indicator on the refrigerator advising when replacement was necessary. Rather than focusing on solving the refrigerator’s problems, the conversation became centered on the filter. I was later presented with a bill exceeding $5,300, which felt completely unreasonable given the history of unresolved issues. Now, just over one year after purchase, the Zephyr refrigerator purchased the same day has completely stopped working. The unit suddenly became unresponsive and lost cooling. At this point, I am so frustrated by my previous experience that I was reluctant to even contact Wickford Appliance for assistance. Instead, I contacted Zephyr directly and am currently waiting for service. When customers spend thousands of dollars on premium appliances, they expect knowledgeable support, fair treatment, and proactive service. Instead, I have experienced repeated appliance failures, inconsistent communication, and a lack of confidence that problems will be handled fairly and efficiently. I understand that manufacturers can produce defective products. What separates a great appliance dealer from an average one is how they support customers when problems arise. Unfortunately, my experience with Wickford Appliance has left me with little confidence in their service department and little desire to purchase appliances from them again.

Our biggest concern when buying a stove was that it fit in the same space as the stove we were replacing. Rosa focused on that need and drilled down on the measurements of the stoves we liked to ensure that we had a good fit. She helped identify the perfect choice with all of the features we wanted. We left the store confident that we had a made a purchase that would meet our needs for years to come.

I recently purchased a new refrigerator from Wickford Appliance in North Kingstown and was very happy with the experience. Leslie, the sales consultant that I worked with, was very helpful and patient with me as we reviewed the various options and chose the one that best fit my needs. As luck would have it, my old refrigerator broke down two days after I ordered the new one and she was able to get my delivery date moved up. The delivery team and installer did a wonderful job too. They were very professional, careful and answered any questions I had. The whole team was a pleasure to work with.