Spin Cycle Discount Appliance & Repair

I can’t say enough good things about this company. Woke up to a freezer thawing & refrigerator barely holding a cool temp. They were able to send a guy out before noon. The 5 year old refrigerator (not bought from them) was toast. They measured what I could replace it with, sent me options that were in stock to look at. Went to their store and picked out a new one. They were able to deliver it & installed before 4pm. Saving my food and relieving so much stress. I would highly recommend them to anyone asking for a great local appliance shop.

Spincycle was contracted to come to my home to service my dishwasher for my home owners insurance company. His first text to me was very unprofessional. No hi, no how are you, no name. The text said: Please confirm someone is home so I can stop by today (mind you.. This was my first time hearing from him) I replied: Who is this? Again no name. This is Spincycle Appliance Repair, with Choice Home Warranty to look at your dishwasher. I explained to him that I had guest at the house for the Holidays. I missed the email that he was coming that day. I asked to reschedule for 10:00am on Tuesday 12/30/25. He was fine with that. He rescheduled by email and I excepted the change. The morning of 12/30. I get up waiting on him. He was a no show around 11am I decided to look at my email to make sure I had my dates correct and saw that he changed the time from 10am to a time frame from 3-8 (that change should’ve been a call) but life goes on. I decided to reach out (by text) to see if he was still coming. He advised me that he wasn’t going to make it to my house because he was stuck I Hopewell on a job. I asked why didn’t he text or call to let me know he couldn’t make it? Then he tells me he can’t come to my home until Friday. I replied EARLY MORNING! Friday home all day again waiting for him. I decided to call him not text but call. He (Gabriel first time getting his name) advise me that he wasn’t going to make it to my home again today. I asked o speak with a manager. He advised he wasn’t the owner. At this point I was very disappointed. I asked him why didn’t he communicate with me. He told me that they can call the customer up to 30 minutes before their arrival. That’s fine Gabriel, but you did call me AT ALL. If it wasn’t for me reaching out I would’ve never known he was going. If your previous job ran that long. You knew long before that “30” minute window you weren’t coming to my house. Then he has the nerve to text my phone calling me immature after the call. Then he had the nerve to close my ticket out stating he had been to my home to service the item. I asked him why would he lie like that. He told me that Choice had an issue with their computer and he had to put it in like that to close the ticket out (another lie per Choice Warranty after calling them) I don’t understand how you run a business and not taking in consideration of your clients time. This has been by far the worst person, owner and business I’ve had to deal with. I wish I didn’t have to put a star at all.