Royal Furniture - Southaven

Everett was a huge help for me buying furniture for my mother in law. We needed something very specific and he showed us EXACTLY what we wanted within those guide lines and we were able to go in and get what we needed and get out in less than a hour ! Way better than customer service at Ashley who were pushy and kept trying up upsale us on something we didnt need. THANK YOU EVERETT!

We purchased a couch for my mother and scheduled delivery for today, Saturday 12/6/2025. We were told the delivery driver would give us a 30 minute courtesy call. We received a call from the driver that he is 5 minutes away, we said okay and that we would be there in 10 minutes. The delivery driver said he could not wait on us. We then asked if we could schedule the delivery for another timeframe then since he couldn’t wait, he said he would call his boss. The driver contacted us back and said his boss was in a meeting and could get ahold of him. We then asked what our options were and the driver hung up on us. We are extremely disappointed . We paid close to $150 for delivery and had to go to the warehouse to pick up the couch. If a company says they will give you a courtesy call for a delivery window and fails to do so, the customer shouldn’t be faulted.

We first went to the royal furniture store in Whitehaven we was there for about 10mins and NO ONE asked if we needed help!!! We left and drove to the Southaven location as soon as we walked thru the doors we were immediately greeted by MR BROWN we already knew what we wanted he showed us our options we was In and out maybe in an hour. Great customer service and a good selection of furniture. We will definitely be going back to this location

Royal Furniture Southaven Ms, this is the worse place to buy furniture. I bought a bedroom set and the delivery drivers damaged my furniture. The dresser started chipping within one week. It took another week to get a new order, I have waited all day and still have not received my furniture. I called the store and talk to an employee she said the manager would not come to the phone. She said there has been a lot of complaints and they’re selling cheap furniture at a high price. She told me to call the warehouse. I had two people to hang up on me at the warehouse. They sent a repair person out to patch up the furniture and I said no! I paid cash and it should be replaced. Royal took my money and you treated me badly. I will never buy from you again, what a big mistake. The people that were rude to me karma will come back to you! Your business practices is terrible. You do not care about your customers. Please don’t take your money to them. Royal Keep treating customers like this and it will be bad for your business. I am one person but I am sure there are others!!!!!