CenWood Appliance· 4015 Armory Oaks Dr

CENWOOD….. go to Cenwood appliance for all your appliance needs, here’s why…… It was Sunday and I had to have a refrigerator. I went to a big box store because they were the only ones open. I bought one that day and the sales people were delightful. The delivery folks came out two days later and couldn’t make it up our driveway, which is very steep. That was pretty understandable, but I was then put on the phone with the dispatcher who began lecturing me on the duties of the Customer at delivery, she obviously was ill on the day of the Customer Service seminar. I was at Cenwood appliance at 7:30 AM the next day. They are probably the only appliance store that opens that early. I was greeted by Jennifer (she’s an amazing person). I asked for my sales person Quentin, he had sold me a kitchenAid microwave of a year or two earlier. Jennifer encouraged me to go ahead and start looking for a refrigerator before Quentin got back there which I certainly did. He showed up very quickly, and we started looking at refrigerators. I was pretty flexible on what I wanted and he found me a magnificent refrigerator at a really great price. While he was writing up the contract, I called the big box store and told them to forget it and I wanted my money back. I got the refund quickly. So I pulled out my credit card and bought the refrigerator at Cenwood. I went back up to the front counter to pay Jennifer for the refrigerator. While I was up there, Jennifer, Quentin and myself joked and laughed about all different subjects and had a truly wonderful time. Two days later, the delivery gentleman from Cenwood, Jon and Jack showed up to deliver my new refrigerator…. Towards the beginning of my delivery window I might add. As I mentioned earlier, the driveway is super steep and their truck couldn’t get up the driveway either. After they talked between themselves, they decided to walk the refrigerator up the driveway using their dolly. To be honest, I was thinking there was a 50-50 chance that I would actually get this refrigerator delivered that day. I was kind of afraid to watch them come up the driveway, but I did take a couple pictures which I will attach. To say Jon and Jack are miraculous is an enormous understatement. I will speculate 99% of all delivery people would not have done what they did and I am so grateful. They said I won the prize for the most challenging delivery this year!! Not only did they do it, but they did it with a smile and a super attitude all while telling me…..it was their job. ….Amazing.  I will never go to a big box or appliance store to get any kind of appliance for the rest of my days except Cenwood. Full disclosure I have had good luck with an appliance store at the highway 70/100 split , but they didn’t open until 9 AM. They say Customer Service is dead, but I’m here to tell you it’s alive and well at Cenwood appliance. It’s located in the hundred Oaks area of Nashville very close to the BMW dealership. Thank you, Jennifer, Quentin, Jon and Jack for making this whole experience so, well…..off the charts!!!!! Thanks must also go out to Lisa Hunt, the general manager of Cenwood. Years ago, she did something amazing for me, I will never forget it.🤗🤗🤗

Had a great experience buying our new Bosch dishwasher and also a great experience with the installation. Everyone was a pleasure to work with and we will come back the next time we have a need for a new appliance. Mylaura was our salesperson and she was very professional and responsive. Overall it was a very good experience.

I had a fantastic experience with Cenwood Appliances from start to finish! Magen, our sales associate, was incredibly kind and knowledgeable. She took the time to answer all of our questions and made the entire process smooth and stress free. The delivery team, Demarcus and Alexis, were just as impressive. They were punctual, professional, and extremely helpful. They handled everything with care and made sure we were completely satisfied before they left. It’s rare to find such excellent customer service across every step of the process. Highly recommend Cenwood Appliances to anyone looking for a seamless and positive experience! Oh and our washer and dryer are AMAZING.

Hi Barbara, I wanted to take a moment to sincerely thank you for all of your help throughout this process. You were consistently kind, thorough, and incredibly professional, and it truly made a difference for us. You went above and beyond to answer every question we had, provided all available manufacturer rebates, and always followed up in a timely manner. Your attention to detail and responsiveness gave us confidence at every step, and we never felt rushed or overlooked. Coming from another appliance store locally where we had a bad situation I was apprehensive, but your kindness and attentiveness made all the difference! It was a pleasure working with you, and we are very grateful for the care and effort you put into helping us. Thank you again for such excellent service — it did not go unnoticed. The showroom is gorgeous as well!

It has taken me 4 months to even compose myself after how Cenwood treated us. First, I’m a designer in town and have used Cenwood before. I am educated enough to understand how this should have gone! They installed an integrated fridge incorrectly by not testing it and in turn it leaked and ruined part of our newly installed kitchen floor. And what did they do, they completely ghosted us. Said it was the plumber when Cenwood was paid to install and test the appliances, not the plumber. That is their job and please be warned, you have to pay 100% of installation before they will install which means you have zero recourse and that is the way they want it. We bought an entire kitchen’s worth of high end appliances and I cannot believe how they treated us. I have multiple kitchen projects going on with clients and wouldn’t step foot in there nor would I recommend them for anything. Buyer beware.