Ferguson Home

Obtained dishwasher. It never worked once. I have waited around while they have sent 3 people to look at it. It still does not work and they are dragging their feet on replacing it. Still waiting. It's been 6 weeks. I would not recommend doing business with them. I appreciate the response. However, I have reached out on multiple occasions to Anna and copied Nick and Justin at Ferguson and they have not responded. They passed it off to Ken's appliance who wants to send a 4th technician (and waste my time with another 3 hour repair window) to try to fix a new appliance that has never worked. I guess let people decide if your Company backs its products and treats people in a timely, fair and reasonable manner. Ok, so they would not communicate with me and just sent another repair company to try to fix the dishwasher that never worked. Guess what, it was not successful. I wasted another couple hours waiting around. If you want a company that is not responsive, does not stand behind their product and are generally just not competent or respectful, choose these guys.

My daughter is renovating her kitchen. We went to Fergusons this afternoon to look at ranges, sinks and refrigerators. We were so lucky to be introduced to Hamid Mosadeghzad a showroom consultant. Hamid was AWESOME! He is incredibly knowledgeable about all the options. He explained the pros and cons about every option. He knew everything about each product. Please go to Ferguson in Nashville if you are building or renovating and ask for Hamid. He won’t disappoint you. My initial review did not have the appropriate number of stars selected. Hamid is definitely 5 star!

I have been shopping at Ferguson Home for six months now, and the experience has been nothing short of exceptional. Over several visits, we’ve outfitted our home with a new refrigerator, kitchen faucet, a toilet, a new cooktop, and all the faucets, shower fixtures, and replacement hardware for our master bathroom. While Ferguson carries top-quality products, a company is only as good as its people—and Maddie is what makes Ferguson great. The service she provides us truly gets better and better with every visit. She has been instrumental in helping us find the right products that match both our aesthetic style and our functional needs. What sets Maddie apart is her commitment to the "full support" model; it is never about a quick sale. She ensures that the solutions actually work for our home and handles the process with incredible care. If you are looking for premium products backed by a team that prioritizes the customer experience, I highly suggest Ferguson. Ask for Maddie—she is fantastic!

When you walk into Ferguson with its gleaming showroom and countless options for your home and kitchen, it's difficult to understand the one-star and two-star reviews online. Upscale options and tremendous variety abound! But when you're not visiting just to gawk, and you're genuinely attempting to assemble components for your soon-to-be refurbished home bathrooms, you begin to see the shortcomings of Ferguson. Despite numerous employees, forget anyone helping you because you'll soon discover that all the other customers have "made a reservation." Okay, that's an easy issue to solve in the future. Without a "reservation" we were encouraged to scan QR codes for each display to determine available finishes, prices, and measurements. But not even the most modern phones could scan the world's tiniest QR codes throughout the store. The lighting is odd within the store, so significant that you cannot clearly determine whether the color or finish you're considering would look appropriate in your bathroom at home. All of their competitor's stores are sufficiently lit. As we looked for a top to our bathroom vanity, we learned Ferguson doesn't sell vanity tops. They only sell the entire vanity. We have seven-foot-long bathroom vanities in all of our bathrooms like everyone else in our neighborhood does. It's not unusual. However, Ferguson's vanities apparently max out at six feet, so this was obviously no use to us. And don't even get us started on how convoluted the Ferguson website is! We ended up designing our two remodeled bathrooms at a different store.

This is truly the worst place to do business with. We spent a small fortune with them and their salespeople all act like they’re too good to work with you. On top of that, their installation staff is terrible. We’ve had to have our icemaker replaced twice, remounted three times, our drawer fridges mounted because they forgot. Now I’ve realized that they never mounted my kickplates to my dishwasher or range. Plus they charge full retail price for everything. Better to just order off the internet, save a fortune, and then hire a handyman to install.