Ferguson Home

If I could give this company no stars that is exactly what I would do. But fortunately for them they get 1... We bought all new appliances for our new built home. We went with 1 brand so that everything was the same line/style. The refrigerator started making a noise just over a year of being put in the house. I contacted Ferguson for assistance. I was told that "sorry but you are no longer covered." So I get an email that states here is a # you can call to tell GE your issues. Trying to get ahold of someone at that # has not worked. I'll just have to figure it out myself. But, one thing for sure is I will not purchase another appliance from an elegant looking store. Don't let the fancy setups fool ya. These appliances are just like the ones at any Lowes, Home Depot or Best Buy. I was fooled.

Im waiting to select how many stars. So far, I have found one person willing to help me with my order. Christina helped me immediately select the perfect Bidet. This was the beginning of last week. Christina has been off since and I have not been able to get another person to help me. Even the person answering the phone left me on hold for 20 minutes. The receptionist tried to help but was disgruntled she had to leave her station. The other 2 salespeople were initially with other other customers or on the phone but neither made an attempt to help me once they were free, Whats going on over there? Im tempted to call the Ferguson in Austin or Lubbock but seems silly since we have one here. Short staffed? Anyway, be prepared to wait.

Carmen is the best! She was so helpful and sweet! She helped me pick out a kitchen faucet, and I would definitely recommend her to anyone! Everything was quick and easy from choosing which one I wanted to having it delivered to my house! Thanks for the great experience! I will definitely use them again for other stuff! Also the front desk lady was very sweet and helpful as well!