A&A Appliance Leasing,LLC

My experience with this company has been extremely frustrating from start to finish. After I submitted my inquiry, they contacted me the next day to schedule delivery. The original date they offered didn’t work with my schedule, so we agreed on a Friday delivery instead. I was told I would receive a call on Thursday with my delivery time window, but I never received one. When I finally managed to get in touch with the company on Friday, which was difficult because no one was answering the phone, I was informed that my delivery had been scheduled for Tuesday instead of the Friday we had agreed upon. I was simply told nothing could be done to fix it, so I accepted the Tuesday delivery. Then on Monday, I received another call saying they needed to reschedule because their delivery team arrived at my apartment between 6:30 and 7:00 a.m. and wouldn’t wait for the leasing office to open, even though my scheduled delivery window was 8:00 a.m. to 12:00 p.m. They offered to reschedule for either Wednesday or Friday but never confirmed which day. Tuesday came and went with no communication. Now it’s Thursday, and after multiple attempts to call the company, no one has answered or returned my calls. The most disappointing part is that I prepaid for 10 months in advance, yet I still don’t have my washer and dryer. The lack of communication, repeated scheduling errors, and poor customer service have made this an incredibly disappointing experience. I cannot recommend this company based on the service I’ve received.

We are happy with our experience with A&A Appliance Leasing. We have been using their washer and dryer service for a long time, and everything has been smooth with no complaints. Their service is convenient, and the staff is helpful and professional whenever we need assistance. It has been a good option for our family, and we appreciate their support.

I am extremely disappointed with how this company handled my account. I had been a customer for almost a year and was enrolled in auto-pay. Unfortunately, I forgot to update the card on file, which caused my payment to fail. However, at no point did anyone call, email, text, or otherwise notify me that my account was past due. What makes this situation even worse is that I called to schedule a service appointment for my dryer. Nobody mentioned a past-due balance. Nobody said, "We can't service the appliance because of your account status." Instead, they sent someone out, and the technician took the washer and dryer without any warning. It felt like the goal all along was to repossess the appliances rather than give me a fair opportunity to correct the billing issue. Then slapped a fee because they had to pick it up! I’m sorry what?? If I had known there was a balance due, I would have paid it immediately. Why would I call for a service appointment if I knew my account was delinquent? The lack of communication was unacceptable and felt incredibly deceptive. To make matters worse, the woman I spoke with afterward was incredibly rude. She told me I couldn't speak with anyone else because she was "the only one there." She made dismissive comments such as, "We don't send emails for balances," and even suggested that if they had warned me ahead of time, I would have locked my doors to prevent them from taking the appliances. I found that comment insulting and completely unprofessional. She then put me on hold for nearly 20 minutes, only for me to call back and speak with another employee who was much kinder and more helpful. While they eventually agreed to remove some fees, the damage was already done. After this experience, I chose to pay more and rent from a different company because I refuse to continue giving my money to a business that operates this way. Customer service, communication, and transparency matter, and this company failed on all three. I would not recommend them to anyone.

The ordering was very simple and easy. My appliances were delivered within 2 days, and installed. The process was very easy and smooth. My only issue was I ordered on the 17th of the month, paid the cost to start plus the monthly cost but then 2 weeks later I was hit with the monthly charge again. If you bill at beginning of month, then middle of month delivery should be prorated, other than that, I highly recommend them.

This is the best company to rent from ! No credit check , no deposit ,low monthly payments and the best part is.. if there is an issue with any of their products they will come right out and replace them. No questions asked , no hassle . I’ve been renting from them for over a year and hands down I will recommend them to everyone ! I have a washer and dryer for less than $30.00 a month , free hook up and maintenance. Being a single mom this is a huge blessing!!!!! Thank you for being the bees six knees !