Hi/Lo Appliance

We used Hi/Lo Appliance to source a used 48" Thermador duel fuel range and double ovens. I was nervous about ordering the appliance, since Hi/Lo is in Texas and the house is in Utah. Mitch answered all my questions and handled all the shipping. The range arrived clean, well packed and in great shape. Six years later and the range is still going strong. I recommend Hi/Lo to anyone who would like a high-end appliance that will last, at a reasonable price point.

DO NOT use his services - he is slippery and does not honor good business practices. We used Hi/Lo Appliances, also known as Highend Appliances, and owned by Mitch Mann, for several refurbished built-in refrigerators. Never again. His repairman installed a part that it turned out we didn't need. We still paid for the labor to have this tiny part taken out of an older model on their lot, installed and un-installed in our refrigerator, but asked for a refund for the $250 part. He asked us to send it back to him, as his crew left it here. We sent it back, and paid for the shopping. He has not refunded a penny. Every time I contact him, he asks the same question, "Did you send it back?" This is obviously a stalling tactic, as he has asked this question repeatedly and the the answer is right above in the text thread. He also knows us well enough to know we are trustworthy people. After 5 months and countless texts, and as I am a fair person, I let him know that I would publish a negative review as of this week if I hadn't heard from him. Did not hear back except for, "Did you send the part back?".

These guys are great for both service and products. I purchased a beautiful built-in for a fraction of the cost of a new one. When the ice maker didn't work after a bit, they fixed it and made sure I was satisfied. Not only are they good at what they do, picking refurbished appliances v. new is a "greener" way to go...highly recommend these guys!