Buddy's Appliance

We bought a brand new upright freezer from Buddy’s around 5 years ago. One day it stopped working so we put in for a service call. The tech came quickly, which was appreciated. He only stayed for about 5 minutes before telling us there was a Freon leak and it could not be fixed. They proceeded to charge us $130 and attempted to sell us a new freezer. It was upsetting enough that the freezer didn’t last long at all, but to be charged such a large sum of money only for the technician to tell us the freezer was broken seems unjust. There should be a lesser fee if they are unable to actually “service” an appliance. If we do decide to buy a new freezer, it most likely will not be from Buddy’s.

First time at this business they had product in stock and installed next day. When I entered the store, I was greeted (without sales pitch), and Tiffany answered my questions, and when I chose a product she also printed out a manual for me which I appreciated! The two installers were professional, quick and friendly and since I changed brands had an issue that lead installer came out and took care of (within 30 min of 2 installers leaving). Happy to have my new stove and appreciate the positive experience!!

Purchased a Sub Zero refrigerator from Buddy’s and have had problems with it constantly. Pay them to come look at it and they said it’s working fine, even though it can’t hold temperature. Fridge dies less than a year later, so I pay them again to come back and repair it. That’s frustrating. Unit dies a second time four months later and I have to pay Buddy again to come out and re-repair. Here we are now just five months after that and the unit dies for a third time. I call Jesse, but he takes zero responsibility. We are having a party the next day, so you would think under the circumstances they would make a special effort, but you would be dead wrong. Jesse tells me, “we didn’t build it, we just sold it” no kidding, but usually a company sees their customers as more than just a cash register to make shoddy repairs for again and again. I’m done being taken advantage of by him, and I’m going to contact Sub Zero and let them know that these guys should not be working on these units, much less sell them.

The guy that installed my washing machine was very professional and explained everything about the machine. Also when he arrived my dog got loose and ran to my neighbor house. I caught him but I had to lay on my dog until my son's daughter brought me his leash. I just got out of the hospital and couldn't get up. This installer came to me and help me get up. I couldn't get up without his help. He went beyond his job duty and helped me. Next time I need a appliance I will definitely use them.

We purchased all of our appliances for our new home from Buddy's in Brenham. First issue was they incorrectly installed our ice maker which we had to have a factory repair technician come out and reinstall. Second issue was 2 months after receiving our dishwasher we began having issues with it. This was in April, was told by Buddy's that there was nothing they could do and would have to wait for the manufacturer to repair. It is now almost August and it is still not fixed. Last time I spoke to Buddy's was told we could purchase another dishwasher. I WILL NEVER PURCHASE ANYTHING FROM THEM AGAIN. Use them at your own risk.