Rachael P
Ian was wonderful. He worked methodically, was respectful of our home, and communicated clearly about the health of our system. It was a relief to have our HVAC system checked out for this summer heat. We were told over the phone that we could have a special rate. The dispatch asked how many systems we had. I told her we had 2 systems. She still quoted the special rate. It turns out there is an extra charge for the additional unit. I am still leaving 5 stars for the service. However, just a note to anyone with more that one system. Definitely verify pricing. To their credit, scheduling was easy and accurate. Pricing was the only small issue.
Edit: I previously had an oven repair done by Vasyl and Ian. I cannot compliment them enough. The whole process was professional, efficient, and transparent on pricing from start to finish. Easily 5 stars. I am updating this review to reflect my most recent service experience.
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Ian was wonderful. He worked methodically, was respectful of our home, and communicated clearly about the health of our system. It was a relief to have our HVAC system checked out for this summer heat. We were told over the phone that we could have a special rate. The dispatch asked how many systems we had. I told her we had 2 systems. She still quoted the special rate. It turns out there is an extra charge for the additional unit. I am still leaving 5 stars for the service. However, just a note to anyone with more that one system. Definitely verify pricing. To their credit, scheduling was easy and accurate. Pricing was the only small issue. Edit: I previously had an oven repair done by Vasyl and Ian. I cannot compliment them enough. The whole process was professional, efficient, and transparent on pricing from start to finish. Easily 5 stars. I am updating this review to reflect my most recent service experience.