Gutierrez Furniture

If I could give them 0 stars I would. I Purchased a refrigerator that broke down with in a week of purchase. They kept saying the would send someone to repair it and it took them a month for them to come to look at it. I was told they would replace it and i did go into the store to see the refrigerator they were going to replace it with. I was told it just needed to be cleaned and they would take it to my house yet they never did. The customer service is the worst this people have an additude problem. I took them to court and I didn't even get 1/2 of what I paid for this refrigerator back. So just save yourself the trouble and time and don't purchase anything in this place.

Had an appointment on Saturday between 1pm and 5pm. Called them about1:30pm and was told they would come sometime between 1 and 5. Called her at 5pm and was told they had alot of work, mind you I made the appointment since Tuesday for Saturday. Was told she would call me back in 5 minutes and here it is Monday at 7:30pm and she never called back. Very poor customers service. If I could rate them a negative number I would. Do not recommend at all.

recently purchased my 2nd washer from this place. I purchased the 1st one 2 years ago with a 1 yr warranty and right after the warranty expired it messed up, paid closed to $300 for it. Then it was time to get another one and called them again, and this time around it messed up with in two weeks. The stupid washer flooded my garage ruining so many items I had inside. Called them and they're never available. These place used to treat people with respect and now they're rude and argumentative. When I told the about what had happened they said " well ma'am you knew what you were buying"!. I so regret buying it from this place and my suggestion is spend a little more and buy it new. DO NOT RECOMMEND THIS PLACE!!! RESPETO LAS OPINIONES ESCRITAS, Y YO TAMBIEN ERA UNA CLIENTA SATISFECHA, SIN EMBARGO, UN BUEN SERVICIO, VA MAS ALLA DE UNA SONRISA Y TRATO AMABLE. ENTIENDO QUE POR SER USADOS LOS PRDUCTOS EXISTE EL RIESGO DE COMPRAR UN PRODUCTO DEFECUOSO, PERO SI EL PRODUCTO SALE DEFECTUOSO A LAS DOS SEMANAS DE QUE SE ADQUIRIO, Y N VEZ DE AYUDA, DAN AL CLIENTE UNA ACTITUD GROTESCA, ESO, NO SE VALE, MUCHA FALTA DE PROFECIONALISMO. DEVI HABER APRENDIDO CON LA PRIMERA COMPRA CHAFA QUE HIZE, NO ME VUELVE A PASAR. YA NO, NO RECOMIENDO ESTE LUGAR!!!