Rob Pilfor
We had a very frustrating experience with Mr. Appliance. Over the course of several visits, their technician misdiagnosed our refrigerator issue three separate times, replacing multiple parts - including the compressor switch, compressor, and condenser - costing us over $1,000. Despite all of this, the fridge continued to fail.
After months of unresolved issues, we requested a refund and brought in another company. Within 30 minutes, they correctly identified the problem as a Freon leak and completed the repair within a few hours.
Mr. Appliance never properly diagnosed the issue, despite repeated attempts. While we did receive a partial refund, they refused to refund the diagnostic fee - even though no accurate diagnosis was ever made. Overall, this was a very poor service experience, and we would not recommend them.
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We had a very frustrating experience with Mr. Appliance. Over the course of several visits, their technician misdiagnosed our refrigerator issue three separate times, replacing multiple parts - including the compressor switch, compressor, and condenser - costing us over $1,000. Despite all of this, the fridge continued to fail. After months of unresolved issues, we requested a refund and brought in another company. Within 30 minutes, they correctly identified the problem as a Freon leak and completed the repair within a few hours. Mr. Appliance never properly diagnosed the issue, despite repeated attempts. While we did receive a partial refund, they refused to refund the diagnostic fee - even though no accurate diagnosis was ever made. Overall, this was a very poor service experience, and we would not recommend them.
