Mr Appliance

Unreal. Do not order service from these clowns because you will get none. 3 weeks now and my dishwasher is still broken (top of the line Bosch less than a year old). I called Bosch and they said that it would be 3 weeks before a factory technician could come so they recommended Mr. Appliance as an alternative. I woud have been better off waiting for their factory technician. It first took them days to get them to understand that Bosch had already authorized them and recommended them. Was on the phone back and forth with them and Bosch. When they finally came out, the technician "diagnosed" the problem and said they needed to order a part. When the part arrived 3 days later, the said they couldn't schedule me until after the weekend (this was on a Thursday). When the technician came again, it turned out that he needed yet another part. Here's where it gets really bad: I waited a week for the part. Finally I called and asked for a tracking number and was told they would text me later that day. They didn't. I called again yesterday and was told the part was ordered yesterday because they were waiting on authorization from Bosch. Complete lie. Bosch had authorized this repair weeks ago and even if they needed additional authorization, I am sure that they only got it because I called them asking for a tracking number. The technician had told me the last time he came that he was ordering the part. Now, despite all of this, they call me this morning and say the part arrived and said they could schedule me for tomorrow. I informed them I wouldn't be here tomorrow and I would like to be scheduled today and that they needed to make an exception given that I've been waiting 3 weeks. They refused. There is mold growing in my dishwasher. My family of 4 has been washing dishes by hand for 3 weeks. Both me and my wife have been on the phone for over and over again. All this because of their incompetence. I wish I didn't have to deal with them anymore, but now I am locked into getting this dishwasher fixed with them and I don't even know if they'll ever be able to fix it. Doesn't seem like it.

This company is behind the times and I feel bad for the service guys. What a joke. Bad franchise and just full of BS. Our Dryer stopped functioning, my searching online concluded 1 of 2 issues. I thought Mr Appliance would be a quick solution to fix it and was terribly disappointed. First appointment took 3 days, appointment concluded saying taking a week to get a part, part arrived and service scheduled 5 days later. Part did not resolve problem and new part ordered. I chose not to pursue this repair as in at $500 and full repair would be $900. So asked to cancel all this and refund. A part showed up 5 days later and now after 3 weeks no refund, no fixed dryer, no one calling me back for my "escalated case". I keep getting run around by the phone operator and no emails either. Goining on week 4, just called again. Same BS.... Will keep calling back but do yourself a favor and look else where.

I selected Mr. Appliance/Neighborly because its online resources contained a precise and readable diagnosis of my dryer problem. The tech who made the service call was experienced, and he agreed with the online diagnosis but, given the age of my dryer, had to order parts. When he returned, he installed the new parts professionally. I would wholeheartedly recommend Mr. Appliance except that the cost of its service was quite high, and Mr. Appliance attempted to bill me for tax on the service charge contrary to my state law. That took five days or so to resolve.