Appliance Warehouse

I had a fantastic experience with my refrigerator delivery. The delivery team was incredibly communicative from start to finish, keeping me informed every step of the way. They were friendly, polite, and took the time to explain how to use the appliance, along with what to do if I have any questions or concerns down the road. What really stood out was how conscientious they were. They gave me time to clean the space after removing the old refrigerator before installing the new one, which I truly appreciated. Despite their attention to detail and care, the entire process was completed efficiently in about 30 minutes. Overall, this was one of the smoothest and most professional delivery experiences I’ve had. Highly recommend!

Great experience with this store. The sales guy Logan was awesome, he was able to get me a extra discount on top of the memorial day discount. The only reason I'm not giving a 5 because no one told me that the refrigerator didn't come with a filter. So I couldn't test to insure the guys installed the waterline correctly until I get a filter. But other than that great price and everyone there was nice

I had a good experience with Jordan while in the store. He helped me find what I wanted and had it ordered for me on the same day. The delivery guys were nice but they struggled to get it in my house. They had to take my door off as well as all the doors and drawers on the fridge. It took them a while to get the water to work. Unfortunately, I was late to my nieces birthday party (this was a Saturday) so I glanced over everything and left. I didn’t inspect it thoroughly until that night when I got home. I was cleaning the inside and I noticed a ton of scratches. Since it was after they closed, I called the next day to report this. John was less than friendly. He kept talking over me and telling me I should have called the same day. I explained that the paperwork I signed said I could call within 24 hours which is what I did. I sent pictures and he said they would call me back that day. They didn’t. Not surprising. I had to follow up twice and Jordan finally called me and said his manager was going to send me a $150 check. Yall. This fridge was over $3k and was supposed to be BRAND NEW. $150 is a joke and they know it. Beware, if you are not satisfied, they don’t care and they offer you embarrassing compensation. I am a Regional for a big property management company in the area so I am very familiar with customer service, and this is not how you are supposed to treat your customers. Extremely bad for business. Super disappointed and won’t be recommending them to anyone.

I would highly recommend East Coast Appliance when you buy a household appliance. I bought a GE Dishwasher and had it installed. Rodney arrived today for the install, and I am very pleased with everything. Rodney was organized, efficient, and professional. He answered the few questions I had concerning the install. Everything went as it should, hassle-free!