Spectrum Services Inc

If I could give zero stars for the customer service, I just received I absolutely would. Sure, somebody said hello to me when I walked in, but when I walked up to the desk, they never moved from behind the computer screen. I stood there for a real good minute, waiting and staring at him while he was texting. It’s very clear. He didn’t want my business and that I was an inconvenience to his texting. He had no customer service they did not talk to me. They took my equipment and I left.

We went to the Spectrum store in Avon to return a modem and other equipment. Kaiden was our customer service rep and he was so helpful. He didn’t try to pressure us into buying extra services even though we had some questions for him. He went above and beyond by calling the home office regarding a question. Thank you, again, Kaiden. We appreciated your help!

Hi, I’d like to say Kaiden is an awesome employee for Spectrum. He is knowledgeable and shows leadership skills, he’s upfront, gregarious, honest, and helpful. I think Spectrum is very lucky to have him and I’m looking forward to talking with him again to get my bundled Spectrum Mobile line. Stay awesome, Kaiden! Thank you.

Everyone, please be aware of spectrum Time Warner. I checked my bill and 3 price offers. We're going to drop off. I called the retention department and they adjusted the price again one year. I was on the phone for over. an hour and the price would be good for another year. I received an email saying I had changed my plan. Didn't think much of it. At night, I received an email saying about equipment being delivered. I called spoke to a supervisor and told her in no way shape or form, I ordered any new equipment. Sh etold me it was canceled the next day I receive another email. It's going to be delivered. Called called again, speak to lead. Tell him what's going on. They said if you get it send it right back. Wait two and and half hours, on the day it was delivered to catch the FedEx and tell them to take it back. I was told to refuse the package. Once again, I called lead told them what happened. And the following day, which is today. They sent it back at my door. By this time I have spoken 5 lead managers to come and pick up your equipment. I was told between one and two and they never showed up. They they are supposed to be here between six and seven tonight. This is not the way business is supposed to be done. Speaking 5 supervisors being told multiple lies. They checked the phone calls and knew I didn't order that equipment. But this is what happens if you don't pay attention. To what's going on.