John Pollock
First experience we had was great from walking in, to delivery of a dryer.
We came back to replace all our appliances for our kitchen, plus over range microwave. This time around our experience wasn't so good. We where informed that the Kitchen Aid refrigerator we wanted price was $300 dollars more compared to what the manufacture MSRP is, so we asked if they price matched and why the steep price compared to MSRP. When asked about this we got met with a bit of snootiness, and an explanation that that it was small town prices, plus "free" delivery and install.
If each item was marked up in this manner, then it makes it more cost effective to go to Rockweiler's in Veroqua. They price match, and have initial sales/savings, but I have to pay for delivery and charge for install.. At this point adding everything up it's a no brainer who we are going to.
The main reason we went with Town and Country was merely because we like to shop as local as possible first and they had been great the first time. That's what makes writing this review so unfortunate, local community business misses out on the sale. But I can't pay hundreds of dollars more just because of it.
All and all, local companies need to take care of customers if you want community members to provide their patronage or buy local.
Consider your options first.
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First experience we had was great from walking in, to delivery of a dryer. We came back to replace all our appliances for our kitchen, plus over range microwave. This time around our experience wasn't so good. We where informed that the Kitchen Aid refrigerator we wanted price was $300 dollars more compared to what the manufacture MSRP is, so we asked if they price matched and why the steep price compared to MSRP. When asked about this we got met with a bit of snootiness, and an explanation that that it was small town prices, plus "free" delivery and install. If each item was marked up in this manner, then it makes it more cost effective to go to Rockweiler's in Veroqua. They price match, and have initial sales/savings, but I have to pay for delivery and charge for install.. At this point adding everything up it's a no brainer who we are going to. The main reason we went with Town and Country was merely because we like to shop as local as possible first and they had been great the first time. That's what makes writing this review so unfortunate, local community business misses out on the sale. But I can't pay hundreds of dollars more just because of it. All and all, local companies need to take care of customers if you want community members to provide their patronage or buy local. Consider your options first.
