nia carter
Reading all these reviews before my purchases has made me scared away from this place..Hanna and Abby do not sound like professional owners or reception and neither does the man I guess name Matthew.
customer complaints and platform reviews, multiple buyers report that A+ Appliance sells broken units, refuses refunds, traps you in a cycle of trading for equally defective machines, and responds with aggression or threats when confronted. [1]
Since trying to reason with them directly may be unsafe or useless, you need to completely bypass them and use external leverage.
💳 Fast Protection: The Credit/Debit Card Chargeback
If you swiped a card to buy this refrigerator, do not wait for the store to help you.
Call Your Bank Immediately: Use the phone number on the back of your card.State the Reason: Tell them you want to file a dispute for "Services or Goods Not Received / Defective Merchandise."Provide the Timeline: Explain that the machine broke within 24 hours and the merchant is actively refusing to remedy the situation or provide a functioning replacement.The Outcome: Your bank will typically issue a provisional credit to your account while they freeze the merchant's funds and force the merchant to answer to the bank's corporate legal team instead of bullying you.
Keep in mind you do have a legal right to sue. Contacting the BBB REALLY DOESN'T DO MUCH BECAUSE THEY GET IN CONTACT WITH THE OWNER TO SEE WHAT HAPPENED. AND THE OWNER TELLS HIS SIDE OF THE STORY, AND THEN YOU TELL YOUR SIDE OF THE STORY. AND THEN YOU DON'T HEAR FROM THE B B B ANYMORE
They just document the incident. If they get more, then five reports to the BBB then they can be shut down or investigated but it has to be within that year.
⚖️ Local Legal Options in Dothan, Alabama
Because they are a business selling defective goods and using intimidation, you have official state channels to penalize them:
Alabama Small Claims Court
If you buy a used refrigerator from a business and it stops working 30 dsys later or sooner, your legal rights depend entirely on whether the paperwork says "As-Is." If the receipt or store signs explicitly state "As-Is," the buyer legally assumes all risk, and the store is not obligated to give you a refund unless they committed outright fraud by actively hiding a known defect. However, if there is no "As-Is" language on your paperwork, the law automatically applies an Implied Warranty of Merchantability, meaning the merchant is legally required to sell a working product and must fix, replace, or refund the dead appliance. [1, 2, 3, 4]
Implied Warranty of Merchantability: Under state laws across the U.S., any merchant selling a new appliance automatically promises that the item works for its intended purpose. If a brand-new refrigerator fails to keep food cold right out of the box, the business is legally obligated to fix, replace, or refund it, even without a separate signed contract. [1, 2, 3]
Read full review
Reading all these reviews before my purchases has made me scared away from this place..Hanna and Abby do not sound like professional owners or reception and neither does the man I guess name Matthew. customer complaints and platform reviews, multiple buyers report that A+ Appliance sells broken units, refuses refunds, traps you in a cycle of trading for equally defective machines, and responds with aggression or threats when confronted. [1] Since trying to reason with them directly may be unsafe or useless, you need to completely bypass them and use external leverage. 💳 Fast Protection: The Credit/Debit Card Chargeback If you swiped a card to buy this refrigerator, do not wait for the store to help you. Call Your Bank Immediately: Use the phone number on the back of your card.State the Reason: Tell them you want to file a dispute for "Services or Goods Not Received / Defective Merchandise."Provide the Timeline: Explain that the machine broke within 24 hours and the merchant is actively refusing to remedy the situation or provide a functioning replacement.The Outcome: Your bank will typically issue a provisional credit to your account while they freeze the merchant's funds and force the merchant to answer to the bank's corporate legal team instead of bullying you. Keep in mind you do have a legal right to sue. Contacting the BBB REALLY DOESN'T DO MUCH BECAUSE THEY GET IN CONTACT WITH THE OWNER TO SEE WHAT HAPPENED. AND THE OWNER TELLS HIS SIDE OF THE STORY, AND THEN YOU TELL YOUR SIDE OF THE STORY. AND THEN YOU DON'T HEAR FROM THE B B B ANYMORE They just document the incident. If they get more, then five reports to the BBB then they can be shut down or investigated but it has to be within that year. ⚖️ Local Legal Options in Dothan, Alabama Because they are a business selling defective goods and using intimidation, you have official state channels to penalize them: Alabama Small Claims Court If you buy a used refrigerator from a business and it stops working 30 dsys later or sooner, your legal rights depend entirely on whether the paperwork says "As-Is." If the receipt or store signs explicitly state "As-Is," the buyer legally assumes all risk, and the store is not obligated to give you a refund unless they committed outright fraud by actively hiding a known defect. However, if there is no "As-Is" language on your paperwork, the law automatically applies an Implied Warranty of Merchantability, meaning the merchant is legally required to sell a working product and must fix, replace, or refund the dead appliance. [1, 2, 3, 4] Implied Warranty of Merchantability: Under state laws across the U.S., any merchant selling a new appliance automatically promises that the item works for its intended purpose. If a brand-new refrigerator fails to keep food cold right out of the box, the business is legally obligated to fix, replace, or refund it, even without a separate signed contract. [1, 2, 3]
