Farmers Home Furniture | Huntsville, AL

I went in looking for living room furniture and I come out. Happier than I ever could. Quality of the furniture is amazing. The Customer Service was amazing with Jamon. The store manager was perfect. Payments were amazing all the way down to the delivery and set up was perfect courteous people and loved it. I will be back to buy more.

Very disappointed with the customer service from this company. I ordered a bed on March 10th, and my order was already delayed and could not even be delivered as promised, which forced me to pick it up myself on March 28th. When I picked it up, I discovered the headboard was broken. I was told the headboard would be replaced and delivered to me, but it is now May and I still have not received any updates, calls, or a replacement. I have called the Huntsville location multiple times trying to speak with the manager, but he is always “not there” and never returns calls. The lack of communication, accountability, and follow-through is unacceptable. Mistakes happen, but delaying orders, failing to deliver as promised, providing damaged furniture, and then ignoring customers for months is terrible business practice. I would not recommend this company based on my experience.

Unfortunately, the wrong furniture was ordered and delivered. The furniture was a Christmas gift so needless to say, I was livid! According to the delivery guys, the sales lady is known to make these types of mistakes often! The store ended up delivering the floor furniture which one piece had visible damage. They then ordered a new dresser which unfortunately, upon delivery and inspection, had worse damage. I said all of that to say my experience with the local Farmer's store was a complete nightmare! I will likely not ever return and certainly will not recommend to anyone else!