Jay's Appliance Repair

We had an excellent experience with Jay’s Appliance Repair! Hunter came out to look at our washer and had it diagnosed and fixed the very same day. He was incredibly professional, knowledgeable, and efficient. From the moment he arrived, he was friendly, respectful, and took the time to explain everything clearly. It’s rare to find someone who is not only skilled at what they do, but also genuinely kind and easy to work with. We were so impressed with how quickly he responded and how timely the entire repair process was. Having our washer fixed the same day was such a huge relief! You can tell this company truly cares about their customers and takes pride in their work. We will absolutely be using Jay’s Appliance Repair again in the future and highly recommend them to anyone needing appliance repairs!

I wouldn't even give them one star if it were possible. I called about a dryer that wouldn't get hot. Hunter came out and looked at it and took it apart and claimed he had to go get a part but never returned. Every time I called the lady would either say that Hunter was in the bathroom or that she didn't know where he was. After 2 weeks of calling every single day the lady finally told me that the part wasn't ordered and she had no idea what i was talking about! So I had to pay someone else to come out and fix and put back together what hunter had taken apart and just left and never heard from or seen him again. And from what I understand we are not the only business they have done this to!! I'm not sure how he stays in business with the type of customer service he has. His ad on the radio cracks me every time I hear it especially when they say he has "outstanding" customer service. They obviously have never done business with him because if they had they wouldn't be falsely advertising for him.

After a nightmare experience with Best Buy’s customer service when our built-in fridge started failing, we turned to neighborhood recommendations and found Jay Rappaport. Jay responded to our text almost immediately on a Monday and had us on his schedule by Tuesday. He diagnosed the issue quickly, ordered the part, and had us back up and running by Friday. Jay is professional, punctual, and truly knows his craft. We won't be calling anyone else from now on!

Jay is great to work with – if you don’t care when the job gets done. When he was here, he was great – knowledgeable, courteous, helpful. However, 7 weeks passed between when he diagnosed the problem and when he returned with the replacement part. To be fair, he warned me that getting parts is slow. But what was particularly frustrating was the lack of communication during those 7 weeks. Our voicemails to their office were never returned. And when we were able to reach to a person, we rarely got any useful information. While we understand that there are things outside of their control, we found it unacceptable that once the part had arrived, it took yet another 2 weeks for him to show up to replace it. It was a job that took less than 2 minutes. To recap, after waiting 5 weeks, we had to wait another 2 weeks for 2 minutes of his time. (Yes, travel time isn’t negligible, but that doesn’t negate my point.)

I cannot say enough GREAT THINGS about the SUPER FAST, EFFICIENT, AND AFFORDABLE SERVICE I just recieved from your repairman, Hunter! He called me this morning, said he was in the area and could get to my house in 15 minutes! (I was afraid it would be DAYS OF WAITING!) HE FIXED MY DRYER AND VACUUMED OUT ALL THE LINT IN THE CASING!! And he could NOT have been nicer or more polite...I will definitely be calling Jay's Appliance for all my repair needs in the future...Thank you, and Merry Christmas, Hunter, and Jay's Appliance Repair!!