Benjamin Plumbing Supply

I started working with Jose Aquirre at Benjamin Plumbing Supply at the end of April with a tight time restriction. He met with me as a walk in and helped me with my needs demonstrating patience and knowledge. I left with the understanding I'd check some dimensions with our bath remodel and to finalize my decision on tub trim, while he checked on availability of the tub. The very next day I didn't hear from him so I called leaving three messages with no call back. Since time was of the essence, I decided to go back as a walk in the following day (Wednesday) to get my order in. When he walked up to me, he didn't even remember me!! And when I mentioned I never heard from him (he knew of my tight schedule), he just gave me excuses as if he had no control over his schedule. I got thru my project only to have him repeatedly ignore my calls and emails. His refusal to not reply in a timely manner (or not reply at all) for the entire duration left me frustrated, disappointed - and in a timeline bind with my subs. I am writing this now because I decided to return to BPS to buy shower trim to match what was previously purchased. I talked to Jose on Monday this week about what I was looking for, and he promised to send photos and pricing after he finished with his present customer. It is now Wednesday, and I've not heard a word from him. He didn't even knowledged my emails from Monday that showed what I was hoping to buy. I have decided not to call AGAIN to ask for reasonable customer service. I will take my business elsewhere. As much as I LOVE the showroom, the abundance in manufacturers and plumbing selections, (even Jose's knowledge of product, installation and nice discounts), it is not worth it. I do not want to give my business to a company where I am not treated as a valued customer with common courtesy and respect. Instead I have been ignored and treated as a nuisance, an after-thought with me 'begging' to be serviced. Shame on you, Jose, and BPS.

Please stay away from this business. We spent thousands of dollars buying supplies from this place 2 years ago for our house remodeling based on our contractor's recommendations. The purchase included one thousand dollar sink. crakes just appeared in the sink and started to leak. My wife called them as we were hoping there will be a warranty. She provided them with my name. We had one invoice included other items but not the sink. They claimed that they could not find the informations regarding buying the sink despite finding the invoice that included other items under my name . They said they can't do anything without a proof of purchase. I don't believe that reputable business would not be able to keep records of items bought by a customer especially when the amount is thousands of dollars included all our home remodeling plumbing supplies. This would have not happened if we had used places like Home Depot . I advise everyone to avoid this place that does not respect its customers .

After a challenging experience with a local plumber, Benjamin Supply went above and beyond to resolve issues for my situation. Jim (the manager) and Raul (parts/sales) delivered top notch customer service and gave me great reasons to consider myself one lucky customer! I have gained full trust in Benjamin Supply and recommend them for all plumbing supply/equipment needs!

I can’t say enough good things about Benjamin Plumbing Supply. This place is an absolute gem in Tucson and easily one of the best plumbing supply houses I’ve ever worked with. From the moment you walk in, you’re treated like more than just another customer. The staff is incredibly knowledgeable, patient, and genuinely wants to help you find the right solution — not just sell you something. Whether you’re a homeowner tackling a repair or a contractor dealing with a complex issue, they take the time to ask the right questions and make sure you leave with exactly what you need. What really sets Benjamin apart is their experience. These folks know plumbing inside and out. They’ve helped me troubleshoot problems, identify obscure fittings, and track down parts that big-box stores don’t even carry. Their inventory is impressive, and if they don’t have something on hand, they’re quick to help source it. Pricing is fair, quality is top-notch, and the customer service is outstanding. You can tell they take pride in their work and their reputation in the Tucson community. It’s refreshing to deal with a local business where expertise and integrity actually matter. If you’re tired of guessing in the aisles at big box stores or getting bad advice, do yourself a favor and go to Benjamin Plumbing Supply. I won’t go anywhere else for plumbing parts or advice. Highly recommend.

Our plumber recommended Benjamin Supply to shop for all our kitchen and bathroom fixtures during our home remodel project. We scheduled an appointment with Callan and had a wonderful experience. Her attention to detail and expertise ensured all parts needed were ordered, so the installation went smoothly. The fixtures fit perfectly with our decor. Thanks, Callan! It was a pleasure working with you.