Ferguson Home

If there's one reason I’ve spent nearly $200,000 at Ferguson, it’s Amanda Yang. She consistently made my experience easier and more enjoyable. Her level of customer service is truly exceptional—something you just don’t find often anymore. Whether I was spending $50 or $5,000, Amanda treated every transaction with the same care and attention. Despite having many clients relying on her, she always knew exactly where I was in the process and kept things moving seamlessly. Even after the sale, she remains just as helpful and responsive. She’s always there with a warm welcome, ready to assist. And it’s not just her presence—it’s her energy. Amanda is always smiling, and even the way she talks feels like a smile. On days when I show up feeling stressed, simply seeing her lifts my mood. She radiates positivity, and it’s something that naturally carries over to the customer experience.

My wife and I have visited the Ferguson Bath, Kitchen & Lighting Gallery in Fresno on three separate occasions while planning a full kitchen remodel for our home. We were prepared to spend over $20,000 on a new high-end refrigerator, among other items—but after our experience, we’ll be taking our business elsewhere. Each time we visited, we were completely ignored. Not once did an employee acknowledge us, say hello, or offer assistance. The staff remained seated behind their desks, focused on their computers, and never even looked up to engage. For a showroom that features premium products and caters to homeowners making significant investments, the complete lack of basic customer service is both surprising and unacceptable. At this price point, I would expect a much higher standard of professionalism and hospitality. Unfortunately, Ferguson Fresno fell far short. If you're looking for helpful guidance or even just to be treated like a valued customer, I’d suggest looking elsewhere.

About 5 months ago we started looking for cabinets for our kitchen remodel. We came to ferguson after going to several other cabinet sellers. We decided on ferguson because they had what we needed and the price (a bit high but not enough to deter us ) fit in our budget. Our cabinets have been installed and look great. The people at Ferguson were helpful and always professional. We dealt with Doris mainly and she was professional but...we had issues. She came to our home and brought a contractor (Jeramy) and after we agreed to work together we ordered the cabinets. Doris told us we would deal with the contractor separately so we did. The cabinets arrived on a Friday so I called Jeramy about my install and he said he won't be installing because something happened between him and Doris ( we never found out what). Doris called me and said she has someone else. Except he ONLY does cabinets. Hes not a contractor. He was great and installed them over a period of 2 weeks! He came on a Monday to install everything but then we waited another week for the pulls and plugs and trims to be installed because he had other jobs. We had to find a granite installer and a sink installer and electrician. It was awful and took 3 months. I would recommend ferguson but not the cabinet people. Maybe not the way it's usually done but I didnt feel good about the way we were treated. Cabinets look great though.