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Used ApplianceSTORES

GE Monogram Expert

Confirmed open with Google 4.8 16 Google reviews
211 W Commonwealth Ave Website

Location & contact

211 W Commonwealth Ave
Fullerton, CA 92832

Website: ge-monogram-repair-expert.com

Customer reviews

Reviews from Google

Reinaldo Mijares

1/5 6 months ago

I picked this place because of the excellent reviews but my experience has been anything but that. First off they outsource their customer service which always complicates things. Regarding the service itself I cant give a review because even though I received a text asking me to take survey about my service today I couldn't because the service tech never showed up during the scheduled window today. I called their customer service and was told a MANAGER would be calling me back and here I am another hour later with no call. I will not recommend this place and its likely I won't use this service. Customer support and retention should be the utmost priority. I should have received a call from a manger immediately and should have been dispatched another tech as an emergency at whatever rate and they should cover it thats customer service and how it should be done.

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I picked this place because of the excellent reviews but my experience has been anything but that. First off they outsource their customer service which always complicates things. Regarding the service itself I cant give a review because even though I received a text asking me to take survey about my service today I couldn't because the service tech never showed up during the scheduled window today. I called their customer service and was told a MANAGER would be calling me back and here I am another hour later with no call. I will not recommend this place and its likely I won't use this service. Customer support and retention should be the utmost priority. I should have received a call from a manger immediately and should have been dispatched another tech as an emergency at whatever rate and they should cover it thats customer service and how it should be done.

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Mariel Quintela

5/5 7 months ago

I requested GE Monogram to make a call to me regarding my fridge because food was not keeping cold. The mechanic came by the nick of the time and changed a broken fan motor and cleaned the coils. The refrigerator is like a new one. The service was excellent!

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Adimar Tulabing

5/5 9 months ago

I’m so happy with the great service I received yesterday! Their technician repaired my broken stove switch, and it’s been working perfectly since. I can now cook meals for my fam. The repair was quick, affordable, and professional. Thank you for the awesome service!

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Jhyx Xchyll Bhybs Paceño

5/5 9 months ago

I’m beyond satisfied with the service I received! The technician was polite, arrived on time, and quickly fixed my stove, which was not working. He even explained what caused the problem and how to avoid it next time. Truly appreciate his effort—keep it up!

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Leandra Shane Maraviles

5/5 10 months ago

You guys deserve to be at the top of the list when it comes to repairs! My oven has not been turning on for a week, but your technician came and fixed it perfectly. He explained everything clearly, worked with precision, and I couldn’t be happier. Strongly recommended!

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