Bosch, Thermador and Gaggenau Showroom by BSH Home Appliances

Do NOT purchase Thermador Appliances! Terrible customer service. Purchased over $35,000 of Thermador appliances and had them delivered & installed yesterday. It was noted that the 48" range had an issue with the oven door at delivery. The oven door is now laying on my living room floor and the first available date for the repair crew is a 10 days away!

Purchased a Bosch Benchmark induction range in December 2023. After the appliance failed, Bosch directed multiple service visits over approximately six months. Based on their technician’s diagnosis, I purchased a replacement control board. The appliance remained nonfunctional after installation and was ultimately declared irreparable. Despite the failed Bosch-directed repair process and extended loss of use, resolution has been limited to a discounted replacement offer rather than full remediation. Disappointed with how this situation was handled given the premium positioning of the Benchmark line.

Wow this place is amazing! I have been trying to decide between a bosch or thermador induction cooktop and I was able to try them both out in a hands on way at the showroom. We were also including in a demonstration of thermador products with a chef who highlighted the functions of all the different types of ovens and cooktops. I wish I could completely remodel my kitchen right now and get some of the items we were shown but for now I’ll have to settle for a new induction cooktop. Everyone at the showroom was so helpful and answered all my questions. We drove up from San Diego and it was well worth the drive.

First time to the Thermador showroom... and it blew my socks off. Wonderful and genuine staff who knew everything you needed or wanted to know about every appliance. Did you know that some of their appliances have wireless connections that allow you to control them from your phone?! Amazing. They are really playing into the connected home! I love it because everything else in my home is controlled by a wireless connection. It even sends push notifications to your phone. This is a must visit if you are in the market for high end appliances!

I have a Thermador cooktop (second one) and two Thermador ovens. had to replace my first Thermador cooktop because they changed the ignitor and of course the whole cooktop had to be replaced. Purchased new one for $3K a little over three years ago. The bolts that affix the burners to the cooktop are completely rusted and Thermador won't honor replacement. they will pay for parts but not labor (the most costly part) and one of the ignitors has to be replaced which cannot be replaced unless all of the burners are removed! ugh-very frustrated. will change brands when replacing