XtremeAIR Range Hood

Horrible customer service, will not return emails. Stated a part is easily replaceable and they have a video to show how. There is no video. vents are riveted shut so there is no way to replace the latch short of drilling out all the rivets or bending the metal. They are initially happy to help. once they get your money, you are on your own.

I would give 0 stars if I could. Buyer beware. I ordered a 48" stove hood in September of 2025 for a kitchen renovation. The hood arrived and we visually examined it to ensure it was in good condition, but otherwise didn't do anything with it because we had contracted for he install as part of our renovation. When my contractor unpacked it to install it, he noted that the company's documentation both on the website and in the literature that came with the product were incorrect. They state the wrong dimensions for the product. They are SUBSTANTIALLY different from the actual size. I reached out to this company over a week ago to request assistance with getting the correct size part for the stove. No one responded, despite multiple follow-ups. I reached out via phone today. First, I was told everyone in the company was "on break." Then, told that the email I sent (via the support web form on their website directing the email for me). Then, told that they would call me back when they came back from break. No one called me back. I called them again. The person I spoke with earlier answered the phone, but claimed to be someone different. He put me on hold. Someone else picked up after a lengthy hold said "what do you need?" After claiming to have read the email I sent, which outlined clearly what the issue was, and the solution I requested (a new, properly sized part). He proceeded to tell me that because I had ordered a range hood that was 48" wide, and they sent me a range hood that was 48" wide, there was no problem. "What do you want us to do about it?" He asked. At this point I had enough and requested a refund, because they had fundamentally misrepresented the size of their product. They refused. EDITED TO ADD: When they stated this issue was not their problem, we asked them to take the product back and refund, but they refused this as well. At no point did we say we wanted to keep the improperly sized product. Abysmal customer service and also misrepresenting the conversation along with the product.

We purchased the cabinets for over $8,000 in March. All the doors are the same size except for 1 which has uneven doors (1 door is smaller than the other). We contacted the store to replace the right cabinet door and also some parts were missing It has been amost 3 months. They have ignored our calls and are unresponsive. We stopped by the store and the owner said he ordered it and the items would be in a week but as of now nothing has arrived. It has gotten to the point where we don't want to deal with him anymore. Now we are trying to find the same material to make the cabinets. We were disappointed.

The buttons controls on the range hood I purchased fell off due to the plastic connectors breaking. The range hood I bought was very cheaply built even though it was hundreds of dollars more than other models. The range hood is also very loud and hard to clean. Customer service did not replace the broken part so I have to tear down and install a new range hood.

(this review is for the product only. i bought it online.) I recently bought this wonderful range hood that my friend suggested to me. when i brought it home, all i could think about is how complex the manual might be and if i can pull off installing this hood myself. I finally received my hood in perfect condition. the manual was extremely easy to read and very detailed!! when i finished installing the hood, i tested it out by cooking a bunch of smelly foods for my family. Who knew! the hoods was so quiet and the the controls were so simple! the baffle filters are dishwasher safe and were sparkling clean when i took it out of the dishwasher! I recommend this product to everyone!!! With xtremeair USA hoods, cooking just got even simpler!!!