Barbeques Galore· 2650 E. Lindsay Privado Dr. Ste. A

Terrible experience with this company. Bought a 32inch Blaze grill. On the first use, the inside lights went out. The store sent us to Blaze and offered no assistance. We went to the store to try and resolve and asked if someone could come out to fix it. They said they would have to charge us for this visit because we only paid for delivery. They then said they would have someone call us within a week and no one followed up. After spending over $4000, the service was remarkably poor.

My wife and I went in to take a look at grills with no intention of purchasing one that day but to see what was out there other than just Home Depot. There is certainly more and way higher quality grills to be had at this store but what was the best surprise was zero hassle. We felt no pressure and got amazing advice from Michael. He shared the benefits of each model and price points of each grill with deep knowledge and friendly advice. We did not purchase a grill that day and when we left, they thanked us for stopping by. We called back up to get one two days later from Michael. The grill works great so far and we are very pleased.

I recently visited Barbecues Galore in Grapevine, Texas, hoping to become a satisfied customer. However, my experience fell far short of expectations, prompting me to share my disappointment and frustration through this review. On November 30, 2023 I purchased a Timber Pellet Stove, attracted by the store's ambiance and patio setup ideas. Despite the store offering a 10% discount on the floor model due to a newer version in production, I noticed minor damages to the heatshield and severe dent in the piping section. Regrettably, the issues escalated later that day when assembling the stove at home. The piping sections failed to connect securely, resulting in a dangerous incident where the heat deflector fell off, narrowly missing my grandson and getting damaged. Seeking a resolution, I returned to the store on December 1, 2023, hoping for a refund or store credit. Unfortunately, my interaction with Ethan, the salesperson, was disappointing. Initially unsure about the return due to it being a floor model, Ethan's demeanor worsened when I explained the damages were due to the flimsy construction, not mishandling. He accused me of dishonesty and a liar, asserting the item was given to me in pristine condition, even changing his story about its packaging. This confrontational exchange left me at a loss of words as I felt like I was buying a used car. I had hoped for a cooperative resolution given the evident product flaws even just a store credit. However, I was denied a refund due to the incurred damages, despite the issues arising from the product's inherent quality. The lack of understanding and hostility I faced in addressing genuine concerns was disappointing. I had anticipated a more cooperative approach to resolving the issue, considering the flaws in the product received. I am hopeful I will hear from Barbeques Galore Management to resolve this matter.

Like others, I find the sales staff to be less than interested in helping. They are truly "sales" staff, not interested in service. I've been to this location two times. First experience, I had called to ask if they had ceramic tiles in stock and was told yes. I got there within 20 minutes only to be told that they would need to order them. Even after confirming that I was told that they had them, the sales associate TOLD me that he wanted to get me into the store!! I gave them another chance this past weekend. Questioning the cost of replacement burners (more than 4x online), I informed the associate that I could get them for much cheaper. He said "not from us". Again, curious response with obviously no interest in service. I've come here because it's the brand that was installed in the house I bought. These associates should take a ride down the street to BBQ Outfitters and see what Service is all about!!