Distinctive Appliances Corporation

Very disappointing experience. Due to problems with Distinctive Appliances' ordering system, my appliance was delayed for months with little communication or resolution. It was also extremely difficult to reach a representative for updates. When I did manage to speak with someone, I couldn't get clear answers, and there seemed to be very little accountability for the ongoing delays. Delays can happen, but customers deserve timely communication, transparency, and ownership when things go wrong. Unfortunately, that was not my experience.

Bought a brand new condo and the Fulgor Milano washer motherboard dead within 10 cycles. After technician arrived, he said part is on back order for several months. When I called Distinctive they said I’m forced to wait and there is no management I can speak to. How do I wash my clothes for several months? Who’s going to compensate me for this inconvenience? Distinctive doesn’t want to take responsibility for their defective appliances. I should be getting a replacement washer if you can’t get the replacement part for several months. It’s not a warranty if you are telling the customer to figure it out on their own. No sympathy whatsoever.

I’ve had a very disappointing experience with Distinctive Appliances regarding a simple warranty claim for a dryer control board. My experience included: • Initial warranty rejection without proper review • Being incorrectly redirected to another company (Reliable Parts), who confirmed Distinctive must authorize the claim • Claim accepted only after multiple follow-ups and providing documents they should have requested initially • Over a month of waiting with no shipment of the part • No proactive updates and inconsistent communication • A new automated “CSI number” generated every time I follow up, making it unclear whether my case is being tracked properly Meanwhile, my service provider (Alba Appliances) is unable to schedule the repair because they still have not received the part. Based on this experience, I cannot recommend Distinctive Appliances for warranty support or customer service.

BUYER BEWARE! This would be a ZERO star rating if I could! I just received confirmation from this retailer that they will not be replacing the $60+ light bulb that was ordered less than a week ago. I originally placed the order for two 110v / 28w light bulbs on November 25th. They both arrived on Wednesday November 27th and were working perfectly fine that day (exactly one week). Earlier today, one of the bulbs already burnt out and this retailer refuses to replace it. I have troubleshot both sides and there are no issues with the other terminal, as the other light bulb works perfectly fine. There is no physical damage to the bulb as shown in the photo. These are a specialty order item and you can't find them in a Home Depot, Rona or Home Hardware. You are forced to order these replacement parts through an approved vendor. Distinctive Appliances is one of the only vendors available for this region. I take no exception to the Customer Service Agent (Myriam), but find the retailers policy on this issue to be extremely disappointing. They tried to tell me they would provide a 30% discount, instead of being accountable for a faulty product that they sold me. STAY AWAY FROM THIS FABER PRODUCT AND/OR RETAILER IF YOU DO NOT WANT TO BE HANDCUFFED TO REDICULOUS REPLACEMENT COST OR TERRIBLE AFTER SALES SERVICE!