Artisan West Appliance

I purchased Miele dishwasher from Lars Appliance in June 2025 after my old dishwasher started leaking. My major complaint is that, although they sell Miele appliances, their sales team doesn’t know much about them. I gave the salesperson the dimensions of my old (hardwired) dishwasher and he told me that only 3 or 4 dishwashers could fit into the space. At the time I didn’t question what I was told because I assumed they knew what they were talking about, but it turned out that the salesperson didn’t know much about Miele appliances. They cannot be hardwired. They can only be plugged in. I even emailed the salesperson team later to confirm that Miele can be hardwired and they confirmed it can. Well, the installer confirmed that hardwiring the dishwasher voids the warranty. He did install the outlet free of charge because I had a confirmation from the sales team that I asked the question earlier, but I am not happy with the machine I ended up with. There are no issues with washing, but the racks are not as good as they are in the newer models. I wasn’t offered all the options because the salesperson thought the machine can only be hardwired. I had no issues with the company. They were always very responsive, the installer arrived when he was scheduled and the machine has been working without any issues.It’s just that they should be more knowledgeable about the basics of the high end appliances they are selling.

We ordered a Wolf Dual Fuel Range and when it was to be installed, we learned that we did not have adequate electricity to operate the oven. As soon as Christian learned about our challenge, he had an electrician out to fix our problem so we could have the range installed, and most importantly, operating the day before Thanksgiving. Christian and his team went above and beyond to save our Thanksgiving! I highly recommend Artisan West and Christian.

I highly recommend Artisan West Appliance after receiving exceptional support for my Sub-Zero refrigerator that had passed its warranty date but stopped working properly. I was desperate on a Saturday and called every local company that sells or services Sub-Zero appliances seeking guidance. Christian, who works in sales, had absolutely no obligation to help me since this wasn’t a potential sale — yet he went above and beyond. His empathy, professionalism, and commitment to customer care stood out immediately. He understood my frustration, took ownership of my issue, and personally contacted Sub-Zero on my behalf. Within hours, he called me back with a direct line to their warranty department, which ultimately extended my warranty and fully repaired my refrigerator. This level of integrity and compassion is rare in customer service today. Christian exemplifies what true servant leadership looks like — caring more about helping people than making a sale. Artisan West should be proud to have such a kind, knowledgeable, and solution-oriented team member. Thank you again, Christian — your name couldn’t be more fitting for the way you serve others. I’ll be returning to Artisan West Appliance for all future appliance needs!

I’ve had the pleasure of working with Brian at Lars Appliance Store, and I can’t recommend him enough! As an interior designer, I often need to find the perfect appliances that complement my designs, and Brian has consistently been a huge help. He is knowledgeable, attentive, and always willing to go the extra mile to assist us in finding the right products. His expertise makes the experience smooth and stress-free. I truly appreciate his dedication and outstanding customer service—he’s made my job so much easier. If you're in the market for appliances, I highly recommend Brian at Lars and the entire Lars team!

While under Covid-19 stay-at-home rules, we were able to purchase a new Cove dishwasher with the professional assistance of Matt Regole via phone and emails. Though we have yet to personally meet Matt, he was able to answer all pre-purchase questions to our satisfaction. Matt did an outstanding job at keeping us posted on the status of the order, as it did take a few weeks from order date until installation date. This is exactly the type of person you want to work with to bring your project to a successful conclusion. Thanks again for all your valuable help! Hope to do business with you again in the future.