Homewise Appliance

Sold a lemon. Strung along. Never refunded. I bought a GE dishwasher from HomeWise Thinking that it was better to buy from them than one of the big boys because at least their customer service would be better even if the prices were about the same. I was wrong. First, I was sold a lemon. It broke within the first six weeks. Bottom drawer won’t push all the way in. Top drawer catches. Oh yeah, and it leaks. HomeWise sent their installers out to check if it was an install issue. They said it wasn’t take it up with GE per the warranty. So we did. GE Sent their tech out. He took pictures. Said it was likely that the cabinet had been torqued and that the unit was not fixable. After about seven calls to HomeWise, I finally was contacted by a manager only to be sorely disappointed. HomeWise refused to let me return and get a refund. They said it was up to GE to replace the machine. I said I don’t trust a GE machine anymore, And I didn’t buy the machine from GE. I bought it from HomeWise and they needed to make it right. They flatly refused. By now I’ve been without a machine for over a month. GE says they have to send a second tech out to confirm what the first one said. The second one comes out, And says he thinks he might be able fix it by ordering different drawers (there’s nothing wrong with the drawers, it’s the cabinet.) And that he might fix the leak by ordering another part. Meanwhile, if that doesn’t work, He’ll have to put a note into engineering who will argue with him about being able to fix the machine Instead of replacing it. Their own tech knows their own engineers will argue not to replace. They said the next appointment for two weeks later. Two weeks later now we get a notification saying that the part is on backorder and then they will let us know when it happens to be available again. Meanwhile I have two small kids at home, but they don’t mind. HomeWise sold me a defunct GE machine and won’t stand behind their products, instead choosing to pawn their customers off to the whim of the insurance companies of the manufacturers. Maybe HomeWise is fine if your machine never has an issue. But what if it does? If I had known about their customer service before ordering from them, I never would have. Would you?

I don’t shop anywhere else for my appliances. I always have a great experience. All of the sales team are extremely knowledgeable about their products. A special shout out to Jer-ray Sheppard who finally got me over that hump of choosing a washer and dryer. I had been looking for two years and couldn’t decide. He didn’t try to upsell me. He was so honest and got me the one that is truly going to fit my needs! Thank you!!!

It was finally time to replace my leaking, freezing LG fridge and my 1980 range. Steven was our salesperson and he spent an hour with us going over all of the options. He explained the differences of the various trims of GE ranges and options on our fridges. Our delivery came as planned and the service that delivered was amazing. They even worked out a deal to move my old range to my mother-in-law's apartment downstairs. Her oven was older than mine and was basically a box with two sticks that rubbed together for heat. (Disclaimer: This was outside of our delivery agreement and we paid extra!) Holy crap. The first meal we cooked came out even better than we expected.

Ordered a stacked washer dryer unit. The installers damaged our home bringing in in. After a single use the vent popped out from the dryer and they wouldn’t help. Items that we had tried to wash were ruined because of their incompetence. They repeatedly insisted everything was installed correctly even tho vents are popping out with normal use. Terrible and very expensive experience.