Dr Dee's Appliance Repair

Our experience with Denis at Urban Appliances was outstanding. We had an old gas stove that was acting up. Denis diagnosed and fixed the problem over a period of two visits. What stood out to me was how he interfaces with customers. He gave us several options, no pressure and no sales tactics. We would go back to Urban Appliances in a heartbeat.

Update: Service tech was on time, professional and quickly diagnosed the problem. No upsell. No shade even though we elected not to repair. Very happy, they will be my go-to from now on. --++&&++- Our fridge stopped cooling last night. Picked up the phone on the 2nd ring on Memorial Day, already exceeding expectations. Scheduled for later today.

Denis and Urban Appliance are fantastic! He is reliable, honest, knowledgable. I had a very old wolf gourmet range with obsolete parts and he made an excellent diagnosis, found the parts, and charged a very reasonable amount. Highly recommend. Although appliance repair is not something you ever hope to do often, Denis will be my go-to if/when the need arises. 10 stars out of 5!

Denis helped us repair an outdated Ikea Microwave-Oven combination. The microwave's power button was stuck, so we couldn't use it. It was very easy to get a hold of Denis. I really appreciated how responsive Denis is to messages. We were able to agree on a time for him to come in for an evaluation of the problem. Right there and then, he was able to find and order the required parts. Denis then came back about a week later to repair the microwave oven. I really appreciate that he provides an accurate estimate of the timeframe within which he will arrive. He was incredibly professional, meticulous and clean in his approach to fixing the problem. I really like that he would communicate with me what he was doing and why certain steps that he was taking would take longer. At the end he repaired our microwave for a very competitive price given the amount of effort he put in. I would highly recommend his services, he is incredibly smart and reliable! We will definitely reach out to him for any of our appliances repair.

Urban Appliance Repair is my go to on all appliance issues. Denis is a magician when it comes to problem solving very hard to do jobs and has never failed. We recently had an issue with our DCS Oven that seemed unfixable as the parts don’t get made anymore. Denis is always very honest and shares all the options available and in this situation shared that he felt it would be possible to find a similar part that would work. Not only did he find the part that was a hard find he was able to figure out a way to install it perfectly. It’s like new now!