Electric Express Appliance Inc

I strongly advise against using Electric Express Appliance Repair. Avoid them if at all possible. If a manufacturer assigns Electric Express for a warranty repair, request a different company immediately. Electric Express was assigned to repair my Maytag washing machine under warranty in December 2025. The washer has been unusable for weeks. A technician has come out twice, and the issue is still not fixed. Each visit involved mostly looking at the machine and scrolling on a tablet, with no meaningful repair attempted. I still do not have a working washer and have been given no clear timeline for resolution. Communication has been just as bad. I asked to speak with a supervisor on January 6th and never received a call back. I asked again today and was told a supervisor might call me back in three days. Three days just to speak with a supervisor is unacceptable. Based on my experience, Electric Express is unreliable and unreasonable. Multiple failed visits, no escalation, and no accountability. If you expect an appliance repair company to actually fix the problem, I would not trust this one.

If you have the option to use another company, do it. It took them three visits to my home to “fix” my washer. They resolved one issue and caused another — now it leaks through my wall into the staircase and downstairs bathroom. When I asked them to send another technician to review the work, they refused. Their excuse? The technician claimed he ran a full cycle and found no issues. On the day he completed the work, he left without walking me through anything. I was in a meeting, and he just left. When I submitted my initial complaint, he lied and said I had a handyman working on the unit while he was there. That’s completely false. I’ve never had a handyman work on the washer. My brother stopped by briefly to drop off items and wasn’t anywhere near the washer. I told them this, and they doubled down, saying the technician completed the service and someone else must have caused the issue. I called on 9/29/25 at 10am and asked to speak with the manager, Raya. They said she’d call me. Instead, a rep called at 11:30am saying Raya would call by the end of the day. I had to follow up again at 4:30pm, waited on hold for 20 minutes, and was told she’d call me the next morning. She finally did — on 9/30/25 — just to say they wouldn’t send another technician and there was nothing they could do. I asked her to send that in writing so I could contact the manufacturer. She never did. I sent an email outlining our conversation and asked her to confirm. Her response? She twisted my words and claimed I acknowledged my brother worked on the unit. Again — he did not. I replied to clarify, and said that if she didn’t respond, I’d take that as agreement that he didn’t work on it and that they refused to send another technician. No response, of course. Bottom line: they lied, deflected blame, and provided terrible customer service.

I called this company to fix my washing machine it was leaking, a representative came, he said that he doesnot have the part he charged me $180. later he send an invoice for over $300 for part and Labor!!! They kept calling me before they come back to repair to make sure I pay that $180 I had a plan to fix it but I saw the statement charging part and labor without including that $180 as part of the job.

Electric Express Appliance did an excellent repair job for us on our Maytag washer. They made an effort to accommodate our busy schedule, understood the problems with the machine, and ordered parts in advance of the appointment. Showed up on time , fixed the machine, and left the laundry area clean. Marco was the technician. We are very happy with their service.