Ferguson Home

Claudia M. Is a rock star of customer service and follow through. In a retail world that is becoming more and more apathetic to their customers. I had the pleasure of working with Claudia M. When I visited the Ferguson (San Rafael) store with a potential warranty issue with a Pfister product that left me and my family without a working shower in our tiny 2b/1ba house. Not only did Claudia M. Listen carefully to my issue, she also identified the specialty part that wasn’t listed on Pfister’s website, called her local rep to see if the individual part could be gotten and under warranty replacement, and arranged for me to pick up the parts the next day. I’m floored that was able to receive such comprehensive customer service in the retail world we find ourselves in. Needless to say, it’s a day and a half later and my shower is as good as new and I’ll be back for any more bathroom or kitchen needs.

We were dealing with a last minute drama with our kitchen renovation and I called the store to see if there was anything to be done to get a range top at the last minute. I wasn't expecting to have any luck given that this was Monday before Thanksgiving and all other vendors had quoted me a week turnaround but Chuck and the team managed to get one ordered and available for pickup from the east bay warehouse within 24 hours. This miracle made it so my client is now able to use their kitchen on Thanksgiving and they truly saved the day. I am so grateful and cannot speak more highly about their customer service. Absolutely the best place to get your appliances, hands down. Thank you all!

We worked with Andy about 14 years ago when we were remodeling our kitchen and were so happy with the experience we had, we used him again when we purchased another ice machine. Now we have purchased yet another ice machine and low and behold Andy, who had provided superior service to us before, is still there. Andy and his team are still providing superior service and we are happy to purchase an appliance from them again! Originally, Standards of Excellence, Monark Premium Appliance is still the best place to purchase high end, high quality appliances, installation and service. We have been extremely happy with them and would recommend them to anybody. Ask for Andy, you will not be disappointed.