Newstar Appliance and Repair

The technician Kevin was very unprofessional and disorganized. The appointment times were rescheduled few times. When he came to install the refrigerator door hinges, the one hour job became four hours. He was talking to himself a lot, complaining about his back injury and how much effort he made to come here. He dropped screws, put the hinges upside down and became very rude… I would never use his service again!

Paid these guys to install my OTR Microwave last year. The Microwave went out and we had to buy a new one already. I got someone else to install it this time. When they took out the microwave, they noticed the vent wasn't even hooked up! All the dust, etc was just sitting on top of the unit and the venting exposed without any duct. When I called, someone answered and made me explain what I was upset about then the guy tells me its new owners! I SERIOUSLY DONT BELIEVE THAT! DONT USE THESE GUYS.

Paid 1200 dollars plus delivery on June 9th for a refrigerator that didn’t work from day one. I have had the service guy come three times and failed to fix the problem. I knew I made the worst mistake buying here when the repair guy asked if we had a thermometer to check the temperature in the refrigerator. As an engineer I always carry the tools I need to do my job. Why would a refrigerator repairman not carry a thermometer???? They gave me a loaner fridge that’s about 15 years old while they got me a replacement refrigerator. I chose a replacement from their floor. The replacement they said had a bad condenser unit....so why the hell is it on your sales floor????? They ordered a new condenser and ice maker for it. It was delivered yesterday. Moral of the story I STILL DONT HAVE A WORKING REFRIGERATOR!!! All of this wasted time and the replacements ice maker doesn’t work and the refrigerator isn’t cold. Don’t buy here....I’m calling my attorney.