Appliance Direct at Daytona Beach

Purchased a refrigerator on June 18 delivered on the 19th registered it with WHIRLPOOL had problems with seals around doors then all of a sudden the refrigerator stopped working. Called Elvis, the general manager at the Daytona store at 6 PM July 10. He had a replacement refrigerator at my door at 10 AM on July 11 extremely happy with the service. Elvis went above and beyond what anybody would expect them to do.Recommend this store and dealing with Elvis was an absolute pleasure

Luke was great very knowledgeable and easy to talk with. Great team work from Luke and Elvis getting the refrigerator up onto our truck. And when we didn’t have a good tie down, Elvis lent us his personal ratchet strap from his truck. Exceptional customer service. Will definitely be a customer there again and will refer others. Thanks guys 👍🏼👍🏼

I purchased a whirlpool double oven. I cooked a prime rib and the bottom the larger part the rack started to move and it fell, out and I was burned and I called to ask because my sister purchased the same one.. They’re telling me no that’s not what happened you have a KitchenAid, but don’t worry about ithe extended warranty. The serial number matches they told me where the model and serial number were which they were not after searching Google. I found the model serial number which they told me would be inside the oven and it’s not there it was behind the knob control and when I turned it up, it says whirlpool remember his KitchenAid on the outside!! They say this is my problem there’s nothing they can do? Well, it’s the front says that it’s a KitchenAid and the extended warranty says it’s for a whirlpool and the model serial number on the back of the stove says it’s a whirlpool. Somebody needs to double check what they’re doing I don’t usually give bad reviews, since he refused to talk to me anymore about this, I’m going to give one. This is not what I wanted. This is not what I paid for and this is not what I received. See attached photos

I had a great experience with Appliance Direct. I especially want to shout out Frank, the manager. He was professional, knowledgeable, and genuinely took the time to make sure everything went smoothly. He answered all my questions, explained my options clearly, and made the whole process stress-free. Customer service like this is hard to find these days, and it definitely made a difference. I’d absolutely recommend Appliance Direct to anyone looking for appliances and solid, honest service.