Ferguson Home

Absolutely loved this place! A designer had recommended this place for my bathroom remodel, and I was so happy she did. From the moment we walked in, we were met with true professionalism and a knowledgeable associate. Vivian was beyond amazing. She walked us through everything we needed to know. We found the perfect light fixtures for over our bathroom mirrors, and were given many options for mirror sizes, color, and type. Some items can be very pricey if you are budget conscious, but can still find some really great quality items that may work. We will definitely be returning for future purchases.

Stopped in to Dans Fans down the street and they were super helpful trying to make us a fan but did not have the right fan I was looking for. The really helpful lady told us to try Ferguson Home down the street and another lighting store. We went in to Ferguson and I waved hi to the receptionist who was on the phone and she did not wave or acknowledge us at all, and never checked on us. We have never been here before so we walked around. They had some very high end items and we were really looking for a special ceiling fan. We did find the ceiling fans and took a couple pictures, but could not find anyone interested to help us. We looked all over the show room at lights and some great kitchens that we really liked and would have liked to get some information to have our ocean front condo kitchen redone, but no one would come out of those offices to help us. Just sad, came in to spend $500 on a fan, but liked the big ticket kitchen remodel probably $20,000 to $30,000 or more, but no one to take my money. Was in the store for 20 minutes, not one word from anyone. No excuse, someone should be fired period. If you don’t want to wait on someone and take their money, just lock your front door.

Terrible Customer Service I visited Ferguson today, ready to purchase appliances for a project. The initial experience was immediately soured by the front desk staff. We were asked probing questions about the nature of our project (new construction vs. remodel) and the builder involved. When we hesitated to disclose specific details, the change in demeanor was palpable. Despite being ready to spend over $***** on kitchen appliances, we were completely ignored by the staff after this exchange. No one bothered to offer assistance or even get up from their desks. As a result, we took our business elsewhere. If you value customer service, I would strongly advise avoiding this location.

I have been waiting on a part that I paid for and ordered back in November of 2021. Now it’s June of 2022 and my emails and calls go unanswered. I’ve been emailing Nicki every couple weeks since she took over for Mercedes and my inquiries go completely ignored. I would just like my replacement screw for my chandelier so I can finish hanging it up.