Lynn Plesotis
Michael in Sales was wonderful. I let him know I was without a working fridge so he set delivery for 2 days which I appreciated. Yesterday I received a text Delivery time between 11:30-2:30. This morning I got a text with the Driver Info and a tracker. So about 9am it showed he had 8 deliveries ahead of mine. I had to wonder how they could possibly make 9 deliveries by 2:30. There was no way that was going to work. Now 3pm and Driver still has 3 stops before me. It looks like it will be several hours late. Disappointing because Famous Tates has such great customer service. But way off on their Delivery Schedule Estimating. That being said, the delivery guys were so kind, polite and helpful - it was worth the wait.
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Michael in Sales was wonderful. I let him know I was without a working fridge so he set delivery for 2 days which I appreciated. Yesterday I received a text Delivery time between 11:30-2:30. This morning I got a text with the Driver Info and a tracker. So about 9am it showed he had 8 deliveries ahead of mine. I had to wonder how they could possibly make 9 deliveries by 2:30. There was no way that was going to work. Now 3pm and Driver still has 3 stops before me. It looks like it will be several hours late. Disappointing because Famous Tates has such great customer service. But way off on their Delivery Schedule Estimating. That being said, the delivery guys were so kind, polite and helpful - it was worth the wait.