National Air Warehouse

We purchased a new unit 4 months ago and received a damaged air handler. We refused it with the carrier and immediately reached out to NAW. This was 3 months ago and no one will call us back. We have left several messages and sent numerous emails and texts and no one will get back to us. This unit was paid in full so this company is basically stealing from us now. And no matter time or day I call the customer service number, no one ever answers. I cannot understand why no one in the entire Customer Service department will ever call us back. Unbelievable.

We are a property management company who has purchased a number of units from National Air, here recently we had a compressor failure with high efficiency Rheem 5 Ton heat pump. National was notified and some documents was emailed to us showing that an attempt was made to the manufacturer. Upon investigation, after weeks of no communication, we contacted Rheem and they informed us that they had no knowledge about any of this, (mind you we made daily attempts to contact National through emails and phone calls and got voicemail) The local Rheem distribution company told us that the manufacturer told them that compressor in the unit was not the original. To make a long story short we had to pay over $1500.00 to satisfy our customer, I will never again do business with this company and I plan to spend all other resources make sure a black cloud sits on top of this company!

Customer service leaves a lot to be desired. After 2 weeks and many promises my order for an in stock part hadn’t shipped, so I cancelled. After a week they have not refunded my payment, for no explainable reason. I requested a call from a manger several times which never happened, so the return of my advance payment is in doubt. There’s no reason to order from The National Air Warehouse!

By far the worst experience in communication. Nicest way to put it. Took a month to get my unit (not the biggest deal). Got charged for brand new and unit was damaged at the base. Going on 3 months and still havent received partial reimbursement. They said 30 days and we are close to 60. Called countless times and all I get is crickets.