Farmers Home Furniture | Hinesville, GA

Olivia is amazing, she has sold me every piece of furniture and I ONLY go to farmers and pay more in the long run because of her. I see her one every other year when purchasing. Most recently I purchased a king bedroom suit with everything except mattress and box springs. All I was told is they’ll deliver it next Thursday and I’m like okay just have them let me know and I’ll be home and went about my day. I received a voicemail this morning saying “calling to let you know we have your items and delivering today. I don’t have an estimated time at the moment.” I call back, takes a couple minutes to go through, and someone answers, sends me to delivery department. Seeing as I run my own office 9-5, I explain no one scheduled and I am at work. It’s a new office, I’m my only employee, and I have appointments all day. There is a couple back and forth with a guy who said they couldn’t go in my house with no one there which I get it. Now keep in mind I paid for delivery and install but I can’t have anyone install it since they didn’t schedule a time with me. The guy puts me on hold, and a lady picks up with no Hello or anything and says “When’s your next day off?” I said the weekend, she said that wouldn’t work. Well of course not! I said ma’am all I asked is could I be put as late in the day as possible. She stated they have to do it this way or that, I don’t recall her exact wording. I said ma’am, all I’m saying is when can they deliver last. What about 330 or 4. She said that didn’t give them time for setup. I reminded her, as someone may have not relayed that info before she abruptly picked up the phone, I don’t need them to install since they didn’t schedule it with me because I don’t have time. I just need them to carry it inside. So all in all, Im paying for a service I’m not getting. No offer to reimburse seeing as adults who have 9am-6pm jobs Mon-Sat didn’t think to schedule with another adult who has a Mon-Fri 9-5. This was my first time having them deliver, I’ve always picked up. I just didn’t want to chance having to do it in 2 truck loads. I was going to come back and just outright buy the Crosley fridge this week, because I told Olivia I wanted it but I don’t know if I’ll continue to go back. Like I said Olivia is great, but just like anything that seems to involve sales, everyone is great when you buy it but the second papers signed, they got what they wanted.