Ferguson Bath, Kitchen & Lighting Gallery

DO NOT USE FERGUSON! Absolutely will not do business with them again. We picked out 2 full size refrigerators, oven, cooktop, microwave, warming drawer & under the counter fridge, plus several bathroom fixtures. We were quoted prices in December 2024. The house will not be ready until September 2025. I started checking the pricing on all the appliances in July, just to verify I’m receiving the best pricing. Much to my surprise, I found several items WELL below what I was quoted……saving a couple thousand $. My builder brings the pricing back to Ferguson, the manager says oh we ordered those items in December of 2024 & there’s nothing he can do. So after all the money I spent with Ferguson (appliances & bathroom fixtures) I over paid roughly 2k. Unfortunately I made the mistake of trusting Ferguson ……don’t make the mistake I did.

By far one of the worst companies that I have ever dealt with. I will never do business with them again. After ordering a fridge and paying in full last May (2021) it continued to get push back for the delivery time. Finally in April (2022) we decided to go with a different fridge. We only had a few options because we had our cabinets built around the original fridge. We ordered it and were told they would let us know when it was in. Finally last week we called with see if there was any word about it being in. It has been in for a week. No one reached out to us. We scheduled the delivery for today. A full year after paying for the original fridge. Come to find out, after sitting here and taking off work, they aren’t delivering it today. No call, no show. I would not use this company if you want to have any type of customer service at all.

Went in to order a shower pan for a bath remodel might as well not have gone in. While I was greeted friendly enough the person showed no real interest in helping me I knew what I wanted and told her. She began scrolling through their website didn’t seem to know much. I went home found what I wanted from another supplier and ordered on line. If I am going to pay a premium for buying from a specialty store I expect better service than I would get at a big box store.

I was referred to Ferguson by my wife. I was greeted by Jen Fowler as soon as I walked in. She was very pleasant and friendly to deal with. She was very patient and easy to talk to. I had one question that she wasn't sure about but asked Jessica and she helped out also. My order got changed the next morning from January this week to March. I went back to Ferguson and informed them about the changes and Jen went straight to work to find out why. We had to change around a few items but Jen made a few calls and got my new order back on track with the same delivery time as the other order. Thank you Jen for everything. Please ask for Jen and I'm sure you will not leave disappointed.