Benson’s Appliance Sales and Repair Service

Had issues with my dishwasher and Benson’s was recommended! Called this morning at 8:00 to get an appointment and they were very friendly! They were here at 12:00 to look and repair the dishwasher and charged a $75 service call! The guy spent time and showed me what had happened and how to fix it if it ever happens again! Didn’t sell me any unneeded parts or suggest it needed replaced! Which I had been preparing for all morning! Nice to find a business who is knowledgable, trustworthy and affordable! Highly recommend

Do not Recommend-In an effort to support local businesses. They have been serving the same issue for our dishwasher for the last 2 years. 300 to 400 dollars later it still has not been fixed. Each time they came it out it’s a different issue. Their customer service is not very friendly or helpful to accommodate their customers concerns. Pleasing you pleases us is a false statement - they don’t stand by their advertisement

Benson’s service is amazing! I called one morning because our freezer wasn’t working properly. I was desperate to get it taken care or because we had a ton of meat in the freezer I was worried would go bad. They were at the house an hour (at most) later and diagnosed the problem. We had to order a new control panel so we’d have to wait a couple weeks for it to be in. BENSONS LENT US A FREEZER to make sure we were taken care of in the mean time. Their service is phenomenal. Would recommend.

I always try to go to a local business before ordering online. I have purchased appliance parts from Benson's on various occasions and they were friendly and the prices were as good, if not better than what I could get the parts for online. My dishwasher broke so I went to Benson's to order the parts, as has been my usual custom. When I picked up my parts, I thought the price seemed high for what I was getting (shame on me for not asking when I ordered them). I checked online and, sure enough, I could have got them for half of what I paid for online. And then, to top it all off, I got a call from the store the next day saying that I had actually been undercharged, and that I needed to go back to the store to pay them an extra thirteen dollars! I understand that local businesses have higher overhead and may need to charge more, and I can live with that. But double the price of online is excessive. I called another parts business in town and their quoted price was 40% less than Benson's, and they could get me the parts the next day (Benson's took about a week). And then, to top it off, after I'm already a little irritated at being overcharged, to get a call saying that I needed to come in and pay a whopping thirteen dollars extra?!? That was too much. Something has happened at Benson's. I don't know if it's new management, ownership, or what, but it's definitely not the same.

Benson's is the BEST! I will never by an appliance at a big box store again! The prices are competitive but what truly makes them different is their customer service and service after the sale!!!!! Not only did they fix my refrigerator leak for a very reasonable price, but they also were able to find knobs for my stove..all in 3 days!