Ferguson Home

We purchased a bathtub through Ferguson 2 years ago for a guest bathroom. It never really got used until just recently. With an increase in usage, the tub developed a crack, which should be covered under the American Standard Warranty. We called Ferguson to start the claims process and then never heard anything about it. After 2 weeks, we reached out to get some kind of update. We were either immediately directed to a voicemail, or were told the person we needed to talk to was “on the phone”. Several voicemails were left, and no call back was ever received. Finally we decided to go in person for an update. The manager we spoke to said she understood our frustration and told us she would look into our claim personally and call us that afternoon with an update. We never heard back. Why is it so difficult to return a phone call? I do not recommend this company to anyone.

Bought Moen kitchen faucet 18 months ago the thing has never worked right I’ve gotten no customer service help from Ferguson. They just referred me to Moen. The plumber tells me Ferguson should’ve shown me how to use the faucet, Ferguson says the plumber should’ve showed me how to use the faucet. Went in for follow up manager was not helpful at all. Said she called me. She did not she lied. Sent emails to the wrong email account. Terrible terrible customer service won’t be using this company again.

My wife and I recently purchased a new oven and the buying process was great. I would expect nothing less than to have the part of the transaction where we give them our money to go smoothly. However, the installation and hauling off of our old oven left a lot to be desired. They contract another company to handle the installation and hauling off of the old appliance and we are still waiting on them to get back with us. I hope they are saving money by using a third party because it certainly doesn’t help their customer service. In the meantime, we have been without an oven for nearly a week.