Logan Timbrook
Wisman came out & replaced a bad heating element on our Samsung dryer end of last year. Worked great, good service & decent price. Was happy to support a local business that generation before me had used.
6 months later, our dryer was overheating, leading me to ask Wisman's if the heating element was bad or could have been installed incorrectly. Asked an honest question & received a response "There is no way that it was installed correctly, and if the unit worked upon the fix, that it was installed correctly". I was frustrated there wasn't any desire to help me further. I called another local company, and they described that the heating element was grounded, leading to overheat. Essentially, the original element was in fact, installed incorrectly.
I called Wismans & put in a compliant asking to be reimbursed for the trouble. The bright spot is that the lady who I interacted with on the phone was very helpful & said they would escalate it to her manager. The service manager called me a few nights around 5:30/6PM which I'm unavailable with my family. When I returned the call next day, I was met with the same resistance of "our manager has tried calling you multiple times every day to reach you" which was & still is not true. I haven't received a call from the service manager for a week at this point, which tells me that I won't be using Wisman's anymore and why I'm leaving this review.
I do appreciate their initial service (although incorrect), but ongoing customer service & demeanor towards customers was very poor. I'll be using a competitor for future needs.
Read full review
Wisman came out & replaced a bad heating element on our Samsung dryer end of last year. Worked great, good service & decent price. Was happy to support a local business that generation before me had used. 6 months later, our dryer was overheating, leading me to ask Wisman's if the heating element was bad or could have been installed incorrectly. Asked an honest question & received a response "There is no way that it was installed correctly, and if the unit worked upon the fix, that it was installed correctly". I was frustrated there wasn't any desire to help me further. I called another local company, and they described that the heating element was grounded, leading to overheat. Essentially, the original element was in fact, installed incorrectly. I called Wismans & put in a compliant asking to be reimbursed for the trouble. The bright spot is that the lady who I interacted with on the phone was very helpful & said they would escalate it to her manager. The service manager called me a few nights around 5:30/6PM which I'm unavailable with my family. When I returned the call next day, I was met with the same resistance of "our manager has tried calling you multiple times every day to reach you" which was & still is not true. I haven't received a call from the service manager for a week at this point, which tells me that I won't be using Wisman's anymore and why I'm leaving this review. I do appreciate their initial service (although incorrect), but ongoing customer service & demeanor towards customers was very poor. I'll be using a competitor for future needs.
